Is the correct driver installed?
lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Xeon E3-1200 v6/7th Gen Core
Processor Host Bridge/DRAM Registers [8086:5904] (rev 02)
Subsystem: Hewlett-Packard Company Xeon E3-1200 v6/7th Gen Core
Processor Host Bridge/DRAM Registers [103c:8364]
00:02.0 VGA compatible controller [0300]: Intel Corporation HD Graphics 620
[8086:5916] (rev 02)
Subsystem: Hewlett-Packard Company HD Graphics 620 [103c:8364]
Kernel driver in use: i915
Kernel modules: i915
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200
v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 02)
Subsystem: Hewlett-Packard Company Xeon E3-1200 v5/E3-1500 v5/6th Gen
Core Processor Thermal Subsystem [103c:8364]
Kernel driver in use: proc_thermal
Kernel modules: processor_thermal_device
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-LP USB 3.0 xHCI
Controller [8086:9d2f] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP USB 3.0 xHCI
Controller [103c:8364]
Kernel driver in use: xhci_hcd
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP
Thermal subsystem [8086:9d31] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP Thermal subsystem
[103c:8364]
Kernel driver in use: intel_pch_thermal
Kernel modules: intel_pch_thermal
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-LP
CSME HECI #1 [8086:9d3a] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP CSME HECI
[103c:8364]
Kernel driver in use: mei_me
Kernel modules: mei_me
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-LP SATA
Controller [AHCI mode] [8086:9d03] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP SATA Controller
[AHCI mode] [103c:8364]
Kernel driver in use: ahci
Kernel modules: ahci
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #1 [8086:9d10] (rev f1)
Kernel driver in use: pcieport
00:1c.4 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #5 [8086:9d14] (rev f1)
Kernel driver in use: pcieport
00:1c.5 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #6 [8086:9d15] (rev f1)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #9 [8086:9d18] (rev f1)
Kernel driver in use: pcieport
00:1d.3 PCI bridge [0604]: Intel Corporation Device [8086:9d1b] (rev f1)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Intel(R) 100 Series Chipset Family
LPC Controller/eSPI Controller - 9D4E [8086:9d4e] (rev 21)
Subsystem: Hewlett-Packard Company Device [103c:8364]
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-LP PMC
[8086:9d21] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP PMC [103c:8364]
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio
[8086:9d71] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP HD Audio [103c:8364]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev
21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP SMBus [103c:8364]
Kernel modules: i2c_i801
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI
Express Card Reader [10ec:522a] (rev 01)
Subsystem: Hewlett-Packard Company RTS522A PCI Express Card Reader
[103c:8364]
Kernel driver in use: rtsx_pci
Kernel modules: rtsx_pci
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express
Gigabit Ethernet Controller [103c:8364]
Kernel driver in use: r8169
Kernel modules: r8169
05:00.0 Network controller [0280]: Intel Corporation Wireless 7265 [8086:095a]
(rev 59)
Subsystem: Intel Corporation Dual Band Wireless-AC 7265 [8086:5010]
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1834264
Title:
PCI/internal sound card not detected
Status in alsa-driver package in Ubuntu:
New
Bug description:
I don't have any sound. I have followed some online instructions that
have not worked. Please help me. My laptop was working just fine
until today. I opened it up and there was no sound. If you need
further information from me, please provide instructions on how to
obtain it. Thank you.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-22.23~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-22-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 25 18:29:31 2019
InstallationDate: Installed on 2019-02-18 (127 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
(20190210)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/23/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8364
dmi.board.vendor: HP
dmi.board.version: 46.23
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.14:bd02/23/2018:svnHP:pnHPPavilionLaptop15-cc0xx:pvrType1ProductConfigId:rvnHP:rn8364:rvr46.23:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cc0xx
dmi.product.sku: 1KU13UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-06-25T18:04:58.293034
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