Not too long ago I used Tor Browser to visit a website and found I was rejected 
completely. Not even a captcha. Clicking new circuit many times didn’t help 
either. 

At least their site wasn’t just a stiff arm giving me the finger. It actually 
had a note saying if I thought it was blocked in error to contact them. Of 
course it had a tracking number and time stamp.

So I sent them a screen shot of my browser window and this short note: 

> Your website blocks me from using it. Most likely your website is blocking 
> EVERYONE who uses the Tor Browser. This is not good for business. It keeps me 
> from getting the info I want. 
> 
> Respectfully, [my name]
> [State in USA]

A day or two later I heard back. It was gracious enough but supposedly the 
blocking was to protect customers (ahem, me) and themselves “from possible 
illicit activity.” 

After a few days on the back burner, I wrote them back and asked: what was 
illicit or illegal with me trying to learn their business hours. And I provided 
a bunch of v2 & v3.onion addresses to some popular and well known organizations 
to show there’s nothing intrinsically wrong with Tor. 

But since I considered it a possibility they don’t run their own website, and 
that possibly those who do may be pocketing a slice of the cost for blocking 
people like me, I also printed out my reply and took it to the store. Then I 
would have a bit more confidence someone at the actual business would know what 
happened. 

On my next trip to the store I talked with the person at the customer service 
area, gave them my printout, and tried to explain how great Tor is. It was a 
good conversation and since the guy was interested in computers we hit it off, 
and he learned a few things. 

It wasn’t until a month or two later I used Tor Browser to look at their 
website. I was very pleased they’d stopped blocking Tor exit nodes. And I’m 
pleased to report they still don’t block Tor. 
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