Bojan Smojver wrote: > > jean-frederic clere wrote: > > > > Bojan Smojver wrote: > > > > > > I have subscribed myself to Tomcat User list a few days back with the > > > intention to help a few people on it (given my +1 on TC 3.3 final). I > > > have to say that the amount of e-mails and sometimes the superficial > > > nature of them prevented me from actually doing any useful work. Don't > > > know about the rest of you guys, but I really can't go through 200 > > > something Tomcat e-mails every day, just to weed out the good questions > > > from the bad ones. > > > > > > Although Tomcat Dev list is usually kept to the point, I think the > > > amount of traffic on it warrants a change too. > > > > > > So, at risk of being ridiculed or flamed, I propose this: > > > > > > 1. Tomcat User list should split into Tomcat 3 and Tomcat 4 lists > > > > > > 2. Tomcat Dev list should split into Tomcat 3 and Tomcat 4 lists > > > > Like Craig, I am not in favour of separing these lists. > > OK. I thought I'd be shut down on this one. Don't worry, I'll just have > to learn to go through all those e-mails a bit faster ;-) > > > > 3. There should be Tomcat Connectors lists as well (both Dev and User) > > > since there are many questions related to connectors alone (and j-t-c is > > > a separate beast in CVS these days anyway) > > > > What I would like is to see "Tomcat Connectors" in the list of jakarta > > subprojects. > > Seperate mail list could be good, but is not needed: How the people will know > > that there is a list when there is no subproject? > > Well, we'd tell them that there is one. > > > > > > > 4. There should be a web form for submitting serious questions to Tomcat > > > User list. This form would force the users (that really need developers > > > attention) to fill in all relevant information, rather then just ask > > > superficial questions which create a lot of noise on the list. The page > > > http://jakarta.apache.org/site/mail.html should make it clear that > > > questions submitted through the form would probably get more attention > > > then other 'user-to-user' questions. It would be easy for the developers > > > to recognize and respond to 'properly formatted' questions, rather then > > > waste time on browsing through hundreds of e-mails every day. > > > > To send a mail to the user list you have to subscribe to list, that means you > > will receive others messages and be publicly flamed if doing wrong thing (even > > removed from list if needed). > > You'd still have to be subscribed to the list, of course. Nothing would > really change there. The form could easily verify if you're subscribed > or not. From memory, Bugzilla requires a login as well. > > > A web form... We have bugzilla for that. > > Bugzilla is bug tracking system. Do you really want to track all those > user questions?
No... (I have just done my 30 minutes in the user list ;-)). > > However, if Bugzilla can be used without the actual tracking facility, > why not... The whole purpose is to 'properly format' the question (ie. > version, platform, description etc.) rather then just say 'I need help, > Tomcat doesn't work'. Yes, Bugzilla asks the right questions... So a form like the Bugzilla one that mails to the user list (of course telling that you have to subscribe to the list otherwise you question will be ignored). > > Bojan
