> From: Jon Stevens [mailto:[EMAIL PROTECTED]]
>
> on 12/19/2000 4:26 PM, "David Rees" <[EMAIL PROTECTED]> wrote:
>
> > How about forwarding them or pointing them to the tomcat-user list where
> > these questions will be answered?
>
> Because not everyone wants to subscribe to a mailing list to just get a
> simple question answered.
IMO, it's pretty much expected that if a user wants support for a free
product, you're going to have to do a little work yourself. There is other
alternatives to subscribing to a mailing list like looking through list
archives where 90% of the time someone will have already experienced the
problem and gotten feedback, especially for simple questions.
If a user can't be bothered to sign up for a mailing list for a week to get
their questions answered or searching some archives, it's unreasonable for
one person to become the "help desk" for thousands of users for even one
product.
-Dave
