On Mon, Apr 20, 2015 at 5:31 AM, Suraj N. Kurapati <sun...@gmail.com> wrote:
> On Sun, 19 Apr 2015 18:44:59 +0100, Keith Williams wrote:
> > In looking at tmux and the sorts of tickets raised against it I
> > have noticed that a lot of genuine concerns users have had are
> > closed with terse replies such as "This is in the todo list", or
> > "This option isn't wanted", or "This is being worked on", without
> > reference.
>
> Users can still add comments to those closed tickets, so the act of
> closing a ticket does not necessarily put an end to its discussion.
>
>
I understand that but the impression that leaves is just that; discussion
closed. The ultimate thing here is that whoever closes something has made a
statement of intent, otherwise it is just to be left open.
e.g.
http://sourceforge.net/p/tmux/tickets/186/ :
Some felt strongly about this. No real explanation was given. You could
keep the mailing lists around, but host the project somewhere else.
http://sourceforge.net/p/tmux/tickets/177/ :
Comments like "magic ESP hat" are not welcoming.
http://sourceforge.net/p/tmux/tickets/131/ :
"I really don't think this is necessary" - without explanation why.
There's many more examples.
Keith
> For instance, a concerned user may add a comment to a closed ticket
> asking for a reference on how "this is being worked on" or they may
> ask for clarification on why "this option isn't wanted", and so on.
>
> > the tone needs to be gentler
>
> See http://www.catb.org/esr/faqs/smart-questions.html#keepcool
>
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