On Sun, 19 Apr 2015 18:44:59 +0100, Keith Williams wrote:
> In looking at tmux and the sorts of tickets raised against it I
> have noticed that a lot of genuine concerns users have had are
> closed with terse replies such as "This is in the todo list", or
> "This option isn't wanted", or "This is being worked on", without
> reference.

Users can still add comments to those closed tickets, so the act of
closing a ticket does not necessarily put an end to its discussion.

For instance, a concerned user may add a comment to a closed ticket
asking for a reference on how "this is being worked on" or they may
ask for clarification on why "this option isn't wanted", and so on.

> the tone needs to be gentler

See http://www.catb.org/esr/faqs/smart-questions.html#keepcool

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