Great story, Robert! The funniest part is that she believed that the DNS
IPs were confidential information, as if anyone doing an nslookup couldn't
see what they were!
On Wed, 7 Jun 2000, Robert Wade wrote:
> There's also the fact that most linux users don't really need support from the
> place they're buying the service from, every linux book there is tells you how to
> hook up with ppp, cable, and so on. There's also the LDP HOWTOs which are
> terriffic (and very comprehensive).
>
> There're also things like kppp and x-isp, and ppp-go (slackware) which make
> everything a lot easier. Even in the ppp scripts (ppp-on and such) there're
> comment lines that pretty much tell you what you're using.
>
> Funny experience, I decided to cross over from mindspring to a little local isp
> that I'd seen advertised on a lot of BBSs (I think they actually sponsored the
> BBSs) because mindspring was a pain in the ass and rather slow. I call them up,
> get an account with them. Then I ask them for the DNS servers, the woman on the
> phone _refused_ to give me them, citing that they used server-assigned dns and
> wins and all that stuff (I just found out what all this shit is while setting this
> up with DUN, yes, DUN does suck in case y'all haven't had to use it). I stayed on
> the phone for about thirty minutes explaining what linux is and why this server
> assigned stuff wouldn't work with Linux (perhaps it will with modification, but I
> don't know about it). She finnally said that she didn't know the dns server ips,
> and would have someone call me tommarow...
>
> Erin Clarke wrote:
>
> > Thanks for clarifying, Robert. I wasn't sure. Its hard to tell
> > with text what tone is intended. I've seen enough snarky replies
> > on mailing lists that I wanted to help clarify. [=^J
> >
> > One thing - at my last place of employ (a non-profit ISP) when
> > I was in tech support, we didn't officially provide support to
> > Linux users (we did have a few, but not many), but a couple of
> > us would always try to be as helpful as we could. But then, we
> > generally went above and beyond the call of duty for all our
> > users. But that's in Toronto and they've just stopped providing
> > dial-up...
> >
> > Some ISPs are much more restricted and rigid in the extent of
> > tech support provided and the support staff have everything
> > in a binder, scripted, so if the problem exists outside that
> > then its likely not supported (though they can escalate some
> > issues to other technical/support staff), regardless of the
> > operating system in question (even if they do support Linux
> > users).
> >
> > I guess my point is that its not easy to tell from the front
> > end how Linux-friendly an ISP may be, which is probably why
> > Kathy is asking this list. :^)
> >
> > Good Luck!
> >
> > Erin 8)
> >
> > On Wed, Jun 07, 2000 at 04:14:00PM -0500, Robert Wade wrote:
> > > I most certianly was not being sarcastic, I was didn't really know what she
> > > was talking about. I'm terribly sorry, however if it came across that way
> > >
> > > Robert Wade
> > >
> > >
> > > Erin Clarke wrote:
> > >
> > > > I assume that Kathy meant "Linux-friendly" in terms of support,
> > > > not connectivity.
> > > >
> > > > I'm nowhere near L.A., so I can't help on that issue, but the
> > > > reply from Robert comes across as a bit sarcastic, which isn't
> > > > helpful. I thought that clarifying what Kathy meant might be,
> > > > even if I can't suggest any L.A.-based ISPs who are known to
> > > > provide tech support to Linux users.
> > > >
> > > > Erin 8)
> > > >
> > > > --
> > > > Erin Clarke
> > > > SysAdmin-y Type
> > > > Doer of Many Things
> > > >
> > > > On Wed, Jun 07, 2000 at 02:57:19PM -0500, Robert Wade wrote:
> > > > > Well golly, all you really need is a ppp friendly isp, and most everyone
> > > > > is. If suddenly every local la isp disappears, try mindspring or
> > > > > earthlink (oh duh, they're the same now...)
> > > > >
> > > > > Kathy Hargreaves wrote:
> > > > >
> > > > > > Hi,
> > > > > >
> > > > > > Does anyone out there in L.A. know of a Linux-friendly ISP?
> >
> > --
> > Erin Clarke
> > SysAdmin-y Type
> > Doer of Many Things
> >
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> > [EMAIL PROTECTED]
> > http://www.linux.org.uk/mailman/listinfo/techtalk
>
>
>
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