On Fri, Feb 26, 2010 at 4:57 AM, David Haslam <[email protected]>wrote:
> > Hi Karl, > > Thanks for this extended description, and for the acknowledgment that in > some sense there is what I would call "quirky behaviour". > > I realize that quality should be thought of it terms of "meeting > requirements" rather than "meeting expectations", yet sometimes it's the > latter perspective that gives deeper insight into the user's experience. > If enough people have an expectation, it becomes a requirement. Jon
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