Paul in Houston, TX wrote:
Keith Thompson wrote:
On 02/17/16 5:32 PM, Paul in Houston, TX wrote:
Keith Thompson wrote:

I have tried the portable on both the desktop and my laptop with the
same
results.  I'm
beginning to suspect my router is the problem.

So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.

I contacted the ISP (WOW) and got the response that they could supply
the setting, but
they knew nothing more than that.  I can't believe that I'm the only
one with this
problem.  I was suspecting the router until I was able to setup a
gmail account through
Thunderbird and it passed through the router. More and more,
suspecting something with
WOW.  I tried pinging the pop and smtp routers and had a response, but
when I tried to
ping wowwow.com or wow.com, it timed out with no response.  To check
that it would get to
a web address, I used google.com and had a perfectly normal response.

Is the router also the modem do you have separate router and modem?
Is the gmail acct pop/imap?  What are the gmail settings?
I have the Wow modem and a tp-link dual channel router
in Thunderbird
imap.gmail.com port 993
Security SSL/TLS
OAuth2 login

smtp.gmail.com port 465
same security and login

Had some difficulty setting up gmail in SM so to expedite I used Thunderbird with success

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