-----Original Message-----
From: Chad Leigh

> I've been using SA for at least a year or two now and love it!  We
> combine it with MailScanner with ClamAV and out of 20,000 emails per
> week receive no viruses and block out around 4,000 pieces of
> spam.....and really only about 100 pieces of spam slip through the
> cracks.  I think that is awesome!
>
> My problem is the IT Director loves SA too, but is wanting to purchase
> one of the Spam Appliances that handles all the updating, etc. for a
> fee.  I can't see that it would be a wise investment as the appliances
> are at least $1500 and yearly subscriptions are around $150 for spam 
> and virus updates.  He's thinking that in addition to not having to add
> rules for spam slipped through the cracks to SA that the appliance will
> be more accurate.  I think it'll be about the same.

I bet you are correct.  The funny thing is that some people think that just
because some aspects of the spam thwarting process is automated, it means
the solution is hands-off.  This is rarely the case.

It is difficult to just give arguments though.  It really depends on your
environment.  For example, a company I consult for uses Postini.  Postini is
a great service.  It is very expensive but the anti-spam solution is
outsourced for my client so it is hands-off.  They have more money to toss
at the problem which means that they buy their IT staff's time back.  The
staff is not technically adept with Email anyway so they benefit from
outsourcing.  What they loose is any ability to customize their mail
processing.  Now this solution at another company would be totally wrong as
another organization may have a qualified staff and may really need the
flexibility.  So in the end, it is really up to you to develop the arguments
as only you know all the trade-offs and the specific appliances you are
considering.  Arguments are a dime-a-dozen until aimed at a specific
situation.

I must admit, after writing the above, that I can not understand the choice
to go with an appliance over an already installed SA solution.  You really
loose the flexibility that SA offers for a closed solution.  I have heard
the argument from people that they would be willing to accept a higher FN
rate if they did not have to deal with the solution on a daily basis.  I
have yet to have anyone really quantify acceptable parameters though.

The immediate drawbacks for you are:
1) learning a whole new system (that you may need to supplement with
additional checks anyway
2) potentially loose some flexibility as you will be dealing with more of a
closed system
3) if a fix is needed, good luck getting anyone to tend to it within your
timeframe

--Larry



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