On Monday, Jul 28, 2003, at 00:03 US/Mountain, Justin Mason wrote:
Chad Leigh -- Shire.Net LLC writes:On Friday, Jul 25, 2003, at 12:55 US/Mountain, Justin Mason wrote:
However, I have heard that spamcop's reporting tool will do a decent job of it;
Not in my experience. We got blacklisted because a user on one of our mailing lists got infected with a virus that sent something that got tagged as spam by another mail list user and the spamcop people made no real effort to report the problem to us. They just blacklisted us when there was nothing that could be done -- we were not an open relay or people who were not members of the list were NOT sending spam -- it came from a list member who was virus infected. Spamcop blows chunks in my humble opinion; at least until they change their business practices and don't wantonly blacklist whole service providers from one luser's bad report, and without notice to the ISP.
There's 2 issues there -- one is the reporting system (which is quite good, sending the reports to the correct people).
Well, it failed in my case. We did not get ANY report at all. I found out when some users started bouncing and the list admins asked me about it. So I'd say that the Spamcop reporting system does NOT do a good enough job. No notice was sent to use that our server was black listed.
Make sure that your WHOIS details for your ip address ranges have valid contact info - thats how spamcop work out who to notify based on a particular IP address being reported as spam.
We've been listed improperly at Spamcop a few times before, but in each case I did get automated notification from them to [EMAIL PROTECTED] domain, and I was able to log straight in and refute the listing....
Regards, Simon
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