The rbi is the banking regulator for all scheduled banks and anything to do with the rupee
Whichever bank it is, google for the bank name and ombudsman, that should find you the bank contacts Document what happened, specifically and when you are NOT in a towering rage. Include all previous correspondence (and/or summaries of conversations you had with them at the branch or call center) -- srs (blackberry) -----Original Message----- From: "." <[email protected]> Sender: [email protected] Date: Tue, 13 Dec 2011 21:23:22 To: <[email protected]> Reply-To: [email protected] Subject: Re: [silk] how does one take an Indian bank to court? On Tue, Dec 13, 2011 at 10:50, Anil Kumar <[email protected]> wrote: > > > On Mon, Dec 12, 2011 at 11:46 PM, Suresh Ramasubramanian <[email protected]> > wrote: >> >> Sure. You approached your local bank officials and also their customer >> service center >> >> This is a fit case for the banking ombudsman [..trim......] > The longer route of arguing your case with the bank can lead the bank to > putting a spin on its actions and waste a lot of your time; end of it all, > you may win but the return will be modest and may not be worth the time and > effort. You can look up some past cases at http://indiakanoon.org/; the RBI > issues master circulars on an annual basis; these circulars contain > regulations on various issues including functioning of banks - > http://www.rbi.org.in/scripts/bs_viewmastercirculars.aspx - you might find > some information here. You can also ask your bank (as a matter of right) to > provide you a written document for customer grievance redressal; this will > contain the procedure to be followed by you and will state the esclation > mechanism if the issue is not resolved. That's right. I've got to check with them about the formal redressal methods -- not really aware how the redressal methods are for a Limited(?) (say, ICICI or Corporation) bank. Are they different in comparison to a public sector bank (say SBI, BOB, etc) and does the RBI ombudsman have a different set of rules for a Limited bank? By "written document for customer grievance redressal", do you mean a bank form that I fill out or did you mean I should ask the bank for a written explanation for the unauthorized debits? I already gave them a letter questioning the same but their replies were verbal and over the phone thusfar. Again, thanks for the input Suresh, Anil. Will get back on this. -- .
