On Tue, Dec 13, 2011 at 10:50, Anil Kumar <[email protected]> wrote: > > > On Mon, Dec 12, 2011 at 11:46 PM, Suresh Ramasubramanian <[email protected]> > wrote: >> >> Sure. You approached your local bank officials and also their customer >> service center >> >> This is a fit case for the banking ombudsman [..trim......] > The longer route of arguing your case with the bank can lead the bank to > putting a spin on its actions and waste a lot of your time; end of it all, > you may win but the return will be modest and may not be worth the time and > effort. You can look up some past cases at http://indiakanoon.org/; the RBI > issues master circulars on an annual basis; these circulars contain > regulations on various issues including functioning of banks - > http://www.rbi.org.in/scripts/bs_viewmastercirculars.aspx - you might find > some information here. You can also ask your bank (as a matter of right) to > provide you a written document for customer grievance redressal; this will > contain the procedure to be followed by you and will state the esclation > mechanism if the issue is not resolved.
That's right. I've got to check with them about the formal redressal methods -- not really aware how the redressal methods are for a Limited(?) (say, ICICI or Corporation) bank. Are they different in comparison to a public sector bank (say SBI, BOB, etc) and does the RBI ombudsman have a different set of rules for a Limited bank? By "written document for customer grievance redressal", do you mean a bank form that I fill out or did you mean I should ask the bank for a written explanation for the unauthorized debits? I already gave them a letter questioning the same but their replies were verbal and over the phone thusfar. Again, thanks for the input Suresh, Anil. Will get back on this. -- .
