For anyone who was wondering how it turned out. The pricing is per-server
and for fixed number of incidents (check the SLA).
Chris
--
ubuntu-uk@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.ubuntu.org/UKTeam/
Oh, I've also logged a bug as suggested.
Chris
--
ubuntu-uk@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.ubuntu.org/UKTeam/
On Sun, Apr 13, 2008 at 1:57 PM, James Mansion <[EMAIL PROTECTED]>
wrote:
> Chris Rowson wrote:
> > If I had 10 servers I wouldn't pay $27,500 for email/telephone support
> > covering only the operating system.
> >
> I suspect that if you knew what the inside of a datacentre looked like,
> you'd f
On Sun, Apr 13, 2008 at 11:42:21AM +0100, Chris Rowson wrote:
>To be honest it's terrible marketing. If you ommit info on one website
>that can be found on another, it makes it look like you're embarrased or
>unsure about the amount that you're charging.
>
I think you're blowing it up
Chris Rowson wrote:
> If I had 10 servers I wouldn't pay $27,500 for email/telephone support
> covering only the operating system.
>
I suspect that if you knew what the inside of a datacentre looked like,
you'd feel differently
The sad fact of the matter is that Windows is not an expensive syste
On Sun, 2008-04-13 at 11:42 +0100, Chris Rowson wrote:
> If I had 10 servers I wouldn't pay $27,500 for email/telephone support
> covering only the operating system.
Two things to note:
* It is cheaper than hiring a dedicated Ubuntu specialist 24x7 to fix
any problems you have
* I am sure Canon
>
> In any case, in what way was this price on the web site unclear?:
>
> Server support (per server) $750 (USD)* $2750 (USD)*
>
>
In this way:
>From the Ubuntu Website:
Server support $750 (USD)* $2750 (USD)*
>From the Canonical Website:
Server support (per server) $750 (USD)* $2750 (USD)
Sean Miller wrote:
> So I'd be amazed if Canonical have built a support model whereby if
> you have 10 servers only one is supported if you pay them £1,500 or
> whatever it works out at in UK terms... if you have an issue on one
> server then chances are it's also an issue on the other nine... s
Just to clarify, we're talking an Open Source product which is free - you're
buying support, not a licence.
So I'd be amazed if Canonical have built a support model whereby if you have
10 servers only one is supported if you pay them £1,500 or whatever it works
out at in UK terms... if you have an
I disagree - surely you're paying for Ubuntu Server support, not support for
a specific server.
Why would you pay 10 times for a phone & e-mail support line just because
you have 10 servers? Regardless of which server has the issue it's still
only one issue...
If they do want 27k then just prete
On Sat, Apr 12, 2008 at 8:37 PM, Alan Pope <[EMAIL PROTECTED]> wrote:
> On Sat, Apr 12, 2008 at 08:13:00PM +0100, Chris Rowson wrote:
> >If I had ten servers, would that support fee cover me for advice on
> all
> >ten of my ubuntu servers, or would I have to pay $27,500?
> >
>
> I really t
On Sat, Apr 12, 2008 at 08:13:00PM +0100, Chris Rowson wrote:
>If I had ten servers, would that support fee cover me for advice on all
>ten of my ubuntu servers, or would I have to pay $27,500?
>
I really think you're better off asking Canonical this question directly.
I have had conver
Chris Rowson wrote:
> Hi people,
>
> I was checking out this page http://www.ubuntu.com/support/paid and I wonder
> if anyone could explain it more fully to me?
>
> The prices for server support, $2750 (USD) for 24x7 support
>
> If I had ten servers, would that support fee cover me for adv
Hi people,
I was checking out this page http://www.ubuntu.com/support/paid and I wonder
if anyone could explain it more fully to me?
The prices for server support, $2750 (USD) for 24x7 support
If I had ten servers, would that support fee cover me for advice on all ten
of my ubuntu servers, o
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