Re: [RE-wrenches] Warranty replacements

We are also in the generator business, as a Generac dealer. If you want to get an idea of how a manufacturer should handle warranty, Generac's model is worth a look. We get paid by Generac to perform warranty repairs, regardless of whether we sold the unit or not. This allows Generac to sell units

Re: [RE-wrenches] Warranty replacements

As our industry matures, we need to figure this out, and the best way, in my opinion, is to take cues from other industries. The main issue is unreasonably long and over-promising warranties. As manufacturers race to find their footing, there tends to be an easy way to compete by just lengthening w

Re: [RE-wrenches] Warranty replacements

Warranty-related service calls and related issues are compounded for off grid sites where travel time is usually longer than the time it takes to do the service. The burden is unequally shared since some problems are due to faulty equipment, user/site circumstances and installer responsibility. W

Re: [RE-wrenches] Warranty replacements

Hi Rebecca, Good topic. As we build up our repertoire of installed systems we’re finding exactly what you describe below – more and more product failures, particularly with inverters. We have been very cautious to select products that we think have the highest chance of being reliable. Monito

Re: [RE-wrenches] Warranty replacements

Jason et al - Next Phase Solar is currently working to address this very issue. NPS will roll a truck to handle service issues (residential or commercial) so installers can focus on installing. Adam Burstein (NPS Founder and CEO) is a long-time industry veteran going

Re: [RE-wrenches] Warranty replacements

An install-company competitor that won't service their systems...now that's some info I'd be waving in front of potential clients who are shopping around. Brian Mehalic NABCEP Certified Solar PV Installation Professional™ R031508-59 PV Curriculum Developer and Instructor Solar Energy Internation

Re: [RE-wrenches] Warranty replacements

Frankly, our issue is the UNsteady stream of service issues with both string and microinverters. There isn't enough warranty or non-warranty service work and it is too unpredictable to justify a dedicated PV service department with dedicated personnel that can run economically. As a result, we have

Re: [RE-wrenches] Warranty replacements

Rebecca, Do your best to research the products before you install them and offer better products with few possible points of failure. Most customers who understand that this is a decades-long investment will have no problem paying for premium products up front. You, on the other hand, will save b