[Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-07 Thread Fred Lifton
As a member of the Puppet Labs docs team, I would like to second what Nick said. We are a small team with a big backlog and we could not get our jobs done if it were not for the engagement and and assiduousness of our users. Thanks for your help and your patience. As we grow the team and move a

[Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-06 Thread Nick Fagerlund
On Thursday, December 5, 2013 5:35:13 PM UTC-8, Philip Brown wrote: > > > Summary: > > (We dont need to improve our public documentation, because people can go > BUY documentation for puppet) > > I can understand changing it to low priority or something. > But *Rejecting* this issue? > > Hi all

Re: [Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-06 Thread Felix Frank
https://github.com/puppetlabs/puppet-docs On 12/06/2013 03:36 PM, kaustubh chaudhari wrote: > Hey, > > Option a) is good! > > Just curious, how do we submit the updated doc to Puppet Lab so that > they can publish it on the website! > > -Kaustubh -- You received this message because you are s

Re: [Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-06 Thread kaustubh chaudhari
Hey, Option a) is good! Just curious, how do we submit the updated doc to Puppet Lab so that they can publish it on the website! -Kaustubh On Friday, December 6, 2013 8:03:04 AM UTC-5, Felix.Frank wrote: > > Not really. Seeing as this is a documentation header, there's only two > things you c

Re: [Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-06 Thread kaustubh chaudhari
Hi, I Agree with Philip and Felix!! Some one might have implemented it with his own experience/try and error. But if its not documented, than its like re-inventing the wheel again and again! Rejecting is not a solution, at least you can redirect to some other links where its used/fixed/configu

Re: [Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-06 Thread Felix Frank
I do feel that Redmine's backlogging facilities leave much to be desired, but I don't really agree with your conclusion. I'm with Philip insofar that rejecting a bug is saying "won't fix" or "not an issue anymore". Neither is apparently the case, so I consider this at least a misuse of the tool.

[Puppet Users] Re: Unpleasant puppetlabs experience

2013-12-05 Thread William Leese
Seems to me more like: After a year we still haven't found time for this. Let's keep our bug database manageable but only keeping the stuff we can do within a reasonable time or the bug reports that contain some troubleshooting effort we don't want to redo. Quite a reasonable approach I'd say.