Hello everyone,
is it possible to have different Freetext fields for different services
or queues?
our customers will be using only the web interface to add tickets. so it
would be very good if we could force them to enter a few details, like a
serial number or a software version.
but as w
hey,
what are the perms on /var/lib/otrs/Config and /var/lib/otrs?
cheers,
moe
On 06/09/2010 12:46 PM, e c wrote:
Hi all,
I have just installed otrs and i get the following error when i
disable the following config:
CustomerPanelCreateAccount -> No
I get the following in web page:
Traceback
in setting them up.
take care,
maurice
On 06/09/2010 01:38 PM, TechFan wrote:
You figure it out? I have been wanting to setup some Freetext fields,
so any posts on that topic catch my eye.
- Original Message -
From: mofoe
To: otrs@otrs.org
Sent: Tuesday, June 08, 2010 12:41:33
hi,
i am looking for a similar solution.
but instead of having the freetext fields depending on the theme,
wouldnt it be better having them depend on the selected queue or service?
i asked about this on the mailing list before
(http://www.mail-archive.com/otrs@otrs.org/msg31475.html).
please
Hello list,
after upgrading a pretty old otrs instance to 3.2.8 ( i had to go from
2.4.9 -> 3.0.20 -> 3.1.17 -> 3.2.8)
i get a message box when ever i select something from the "Tickets"
menu. After that i can not click on any buttons on the web page any more.
Every thing else seems to work f
On 06/28/2013 01:11 PM, mofoe wrote:
Hello list,
after upgrading a pretty old otrs instance to 3.2.8 ( i had to go from
2.4.9 -> 3.0.20 -> 3.1.17 -> 3.2.8)
i get a message box when ever i select something from the "Tickets"
menu. After that i can not click on any buttons
