[otrs] Customer's authentification with LDAP

Hi, I'm new with OTRS and I'm trying to configure customer's authentification with LDAP with success only if i create customer before in OTRS database backend. Is it normal ? What I want is OTRS connect to LDAP to authorize access without configure customer account and I don't know if it is p

Re: [otrs] Customer's authentification with LDAP

Thank you, it's OK ! i made a confusion between LDAP auth. backend and customer user ldap backend. Best regards Jerome PIOTR SZCZEPANEK

[otrs] how to suppress ticket in one shot ?

Hi everybody I installed otrs in order to test it and I already have 2964 tickets open because I used a acount mail user who is receiving automatic mail. So i try to clean otrs up and I would suppress all this tickets in one operation. How can I do this ? Best regards Jerome --

[otrs] [solved]how to suppress ticket in one shot ?

Thank you a lot for your quick answers, generic agent is a good way Best regards Jerome - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.or

Re: [otrs] Creating a template issue

Hi Carlos, May be have you forgot to update your database ( table "theme") or you don't select your new theme in the user's preference ? imo best regards Jerome Carlos Lerzundy

[otrs] Your opinion about configuration ?

Hi everybody, I need to produce stat from OTRS like this : number of ticket by queue and tech' by year (and order by tech'). At this moment, i configured otrs like this : Each queue is a category of software or hardware. For example, there is a queue for Microsoft Office 2003, one for OpenOff

[otrs] [solved]Your opinion about configuration ?

Thank you for your answers Marco and Michiel, UseAgentElementInStats parameter produce what I need (no problem for law) and otrs-manager seems a very good app to use in my job. Thanks Best regards, Jerome - OTRS mailing l

[otrs] what does mean SAL in french ?

Hi, I try to understand time management and SLA in OTRS, but my english is poor ! So anyone could explain what does SLA mean, please ? best regards Jerome - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

Re: [otrs] what does mean SAL in french ?

Thank you for your answers, i didn't think to search in wikipedia Best regards Jerome Marco Vannini

[otrs] auto answers and return receipt

Hi, for now, all customer's requests are made by phone. So, engineer take call and open a ticket with view phone. Now I want to configure an automatic answer, as a return receipt, for all queues. And, in this answer, i want to an extract of the customer's ask. I looked into OTRS notificatio