Hi everybody,
I need to produce stat from OTRS like this : number of ticket by queue and
tech' by year (and order by tech').
At this moment, i configured otrs like this : Each queue is a category of
software or hardware. For example, there is a queue for Microsoft Office
2003, one for OpenOffice, another for an account software version XX, etc.
I know how to produce stat that count number of ticket for a given period
but I don't have tech !
Best regards
Jerome
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