[otrs] How to know time between create-time and move-time

Hi, How can I configure a stat to know time between creation in the queue and move in another queue? Thanks and regards, Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] How to know time between create-time and move-time

Thanks, I'll try to do that. Claude Message original Sujet : Re: [otrs] How to know time between create-time and move-time De : Nils Leideck Pour : User questions and discussions about OTRS. Date : 02/02/2011 15:38 On 01.02.2011, at 14:58, claude wrote: How

[otrs] Software error

rnel/Language.pm line 128 Would anyone help me ? Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Software error

Hi Michiel Thanks for your response but when I run the command I have a return as syntax OK but I suspected it will be this result because before I have try with the original fr.pm and I have same error. Regards Claude Message original Sujet : Re: [otrs] Software error De

Re: [otrs] Software error

Hi Michiel Thanks for your response but when I run the command I have a return as syntax OK but I suspected it will be this result because before I send my mail I have try with the original fr.pm and I have same error. Regards Claude Message original Sujet : Re: [otrs

Re: [otrs] Software error (resolved)

Hi, I find why I had this error. Before loading the new fr.pm I saved the older in "fr_ancienneversion.pm". If I save the older fr.pm in fr-ancienneversion (without _ ) the software error doesn't occur. I still thank you very much, Claude Message original Su

[otrs] Stats

Hi, I don't find where stat request are stored in database. Can anyone help me ? Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubs

[otrs] Agent rights in Admin-Area

Hi, I would like to know if it's possible for one agent to update Signatures, Auto Response and Responses but without access to the others fonctions of Admin-Area. Thanks and regards Claude - OTRS mailing list:

Re: [otrs] Agent rights in Admin-Area

Hi Michiel, I do as you describe and It's ok. Once again, thanks for your help. Regards, Claude Message original Sujet : Re: [otrs] Agent rights in Admin-Area De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 04/04/2011 22:23 Hi Claude,

[otrs] Forward ticket

Hi, I would like to know if it's possible for one agent to bounce or forward all ticket's history and attachments to external address ? Thanks and regards , Claude - OTRS mailing list: otrs - Webpage: http:

Re: [otrs] Delegating the management of Response Templates

go to Admin > SysConfig > Ticket > Admin::ModuleRegistration, here you find the auto response and responses registrations. Again, add the permission groups you need to these registrations." Regards Claude Message original Sujet : [otrs] Delegating the managem

Re: [otrs] How to change language to Spanish OTRS?

Hi, In /Kernel/Config.pm, you have to change the $Self->{'DefaultLanguage'} = 'en'; with $Self->{'DefaultLanguage'} = 'es'; The es.pm file is located on "/opt/otrs/Kernel/Language" and it's Spanish language tran

[otrs] How to bounce a lot of tickets ?

Hi, Can I bounce a lot of tickets to a specific external address at one time ? I try with GenericAgent job but in its properties I don't find this possibility. Thanks and regards Claude - OTRS mailing list: otrs - We

Re: [otrs] How to bounce a lot of tickets ?

Sorry, I want to forward tickets. Thanks for your help, I do as you describe and It's works Claude Message original Sujet : Re: [otrs] How to bounce a lot of tickets ? De : Gerald Young Pour : User questions and discussions about OTRS. Date : 31/07/2012 15:54 What d

[otrs] Unabled to close a ticket

00:17:26 Can anyone help me ? Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How to configure the reply-to in ticket view

Hi, In my Otrs, all messages are sending from a generic adress and the real sender is in a reply-to . How can I display the reply-to in ticket view and how can I configure Otrs to send the auto-response and user response to the real sender. Thanks et regards Claude

[otrs] Maxsize of attachment in response

Hi, Where can I configure the maxsize of attachment in response ? Actually when the file is more than 1Mo, I can't send it. Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Maxsize of attachment in response

There is not error message but the file is not include in the list of  attachments when I do a reply to one ticket. But when the size file is less than 1Mo it appears in the list of attchmentlike in the following screenshot Claude Message original Sujet : [INTERNET

[otrs] Extract customer address

Hi, With my system, when i receive a ticket, the sender address is a generic address. The customer's real address is in the reply-to. So I would like make a statistical extraction with reply-to customer address and some other informations. If someone can help me ? Regards, C

[otrs] How to split a ticket

can I split this ticket ? and how ? Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] How to split a ticket

Hi, Thanks for your response but in my OTRS I do not have this button. I have an old version 2.4.7 Perhaps do I disabled this or doesn't exist in this version? Claude On 27.02.15 10:44, Frank Thommen wrote: On 27.02.15 08:53, claude wrote: Hi, [...] So, can I split this ticket

Re: [otrs] How to split a ticket

Hi, I enabled the AgentTicketPhone option and now I can split à ticket. Thanks and regards Claude Message original *Sujet: *[INTERNET] Re: [otrs] How to split a ticket *De : *Alvaro Cordero *Pour : *User questions and discussions about OTRS. *Date : *27/02/2015 23:45

[otrs] Pb with old mail

files and does this action solves this problem ? Thanks and regards. Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How to measure the emails reiteration

HI, I have to measure the emails reiteration. If someone can help me ? Thanks Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

[otrs] Config

Hi, Where can'I configure the maximal period available on searchs and stats. Thanks Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Address book

Hi, Can I create a address book with external address ? Frequently I have to send messages to the same emails addresses. Thanks and regards Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Address book

Thanks, thanks, thanks.. It's just ok for me regards Message original *Sujet: *[INTERNET] Re: [otrs] Address book *De : *Renee B *Pour : *otrs@otrs.org *Date : *15/03/2016 14:02 Hi Claude, you can just add those addresses as customers. And I have a commercial

[otrs] Ticket re-opened by system

lhost (Administrateur princ[..])26.04.2016 00:10:04 StateUpdate Avant : "closed successful" Après : "open"- root@localhost (Administrateur princ[..])26.04.2016 00:10:04 I do not know where to look If someone had an idea ? T

Re: [otrs] Ticket re-opened by system

fr *Date : *28/04/2016 09:39 There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig Best Regards, Sujeeva Tissaarachchi ---- *From:* claude

Re: [otrs] Ticket re-opened by system

this feature in SysConfig Best Regards, Sujeeva Tissaarachchi ---- *From:* claude *To:* User questions and discussions about OTRS. *Sent:* Thursday, 28 April 2016, 12:30 *Subject:* [otrs] Ticket re-opened by system Hi, For on

[otrs] Errors in system log

¥å£­¥ë¸üР†–ºÏ¤») not supported!/ *I don't know if this errors are related and I don't know what I can do for this If somebody can help me Thanks Regards, Claude * * * - OTRS mailing list: otrs - Webpage: http

Re: [otrs] Missing directory detected by apache

need to add the entries to your httpd.conf file to make Apache aware of your OTRS setup. Check the documentation on configuring Apache for OTRS. You will need to restart Apache once those are in. -- Claude Watson <[EMAIL PROTECTED]> ___ OT

Re: [otrs] Missing directory detected by apache

PerlOptions +ParseHeaders > > > # MaxRequestsPerChild (so no apache child will be to big!) > MaxRequestsPerChild 400 > > Thanks > > Rachel > > On 11/10/05, Claude Watson <[EMAIL PROTECTED]> wrote: > On Thu, 2005-11-10 at 07:30, Rachel Gra

Re: [otrs] Problem with latest OTRS installation.

Did you install mod_perl with Apache? Try "yum provides mod_perl" and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: > Follow up on this. > I have manually installed the databse under mysql, have logged myself > using

RE: [otrs] problems sending/receiving mail on freebsd

You can easily set sendmail to "smarthost" through your ISP's mail server. Look at the man page for sendmail.cf. Claude Watson At 04:10 PM 11/14/2005, you wrote: I do not use the MTA on freebsd because we have to forward over to our ISP, with our helpdesk and other email addre

Re: [otrs] MySQL 5.x

I'm working on setting up OTRS 2 with MySQL 5.0.9 as a test to see if we can replace our old system. It appears to be working fine with the limited testing I have done. I'm working on the rest of the configuration (mail, etc) and haven't done much testing as of yet. Claude Watson

Re: [otrs] Change Pop3 download times

On unix machines it is in the crontab of the otrs user. Claude Watson On Tue, 2006-01-10 at 14:31, Eric Gilbert wrote: > I have been looking around at different settings but I'm unable to find > where I can change the speed at which OTRS downloads messages from the > server it is