Sorry, I want to forward tickets.
Thanks for your help, I do as you describe and It's works
Claude
-------- Message original --------
Sujet : Re: [otrs] How to bounce a lot of tickets ?
De : Gerald Young <cryth...@gmail.com>
Pour : User questions and discussions about OTRS. <otrs@otrs.org>
Date : 31/07/2012 15:54
What do you want to accomplish?
1) "Bounce" (Reject?) tickets?
2) "Forward" tickets to external address?
One way to do this:
1. Create a new queue for external address.
2. Create an agent for external address
3. Assign agent and queue to a specific group
4. set agent's preferences for this Queue as a "My Queue" and
Notifications Yes
5. Generic Agent move all relevant tickets to this queue.
What will happen? External agent will get x number of notifications
that these tickets will now be in his queue.
You can't forward (easily) everything about a group of ticket to
someone in bulk, but you can link them to the tickets in bulk.
On Tue, Jul 31, 2012 at 8:58 AM, claude
<pref-o...@haute-garonne.gouv.fr
<mailto:pref-o...@haute-garonne.gouv.fr>> wrote:
Hi,
Can I bounce a lot of tickets to a specific external address at
one time ?
I try with GenericAgent job but in its properties I don't find
this possibility.
Thanks and regards
Claude
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