[otrs] Notification Tags

first thing that appears in the notification is the previous customer message. Is there some tag or a way to help me set up this workflow. I hope this isn't a common newbie question, but I can't find the answer in the docs... Thanks for your answers !

[otrs] change customer is not taken into account in the notifications

e the good customer. Where am I wrong ? -- Zaki CHELLAH - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs