Hello,
I want to send notifications to agents at ArticleCreate with article
content, example :
1- A mail is received : all agents are notified with the mail content.
2- A response is sent by an agent : all agents are notified with the
response content.
3- A response by mail from the customer is received : all agents are
notified with the mail content.
4- A response is sent by an agent : all agents are notified with the
response content.
The tag <OTRS_CUSTOMER_EMAIL[]> with attachements permits this but the
agents' answers are in attachements and this is not very clear for our
agents because the first thing that appears in the notification is the
previous customer message.
Is there some tag or a way to help me set up this workflow.
I hope this isn't a common newbie question, but I can't find the answer in the
docs...
Thanks for your answers !
--
Zaki CHELLAH
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