[otrs] Help on upgrade to OTRS 3.2.8

Hi, I have followed the video of Shawn Beasley from Youtube to upgrade from 3.2.6 to 3.2.8. I get a message when i update the database and Perl I get the error message while performing the perl update I get the message " The system cannot find the file specified". C:\Program Fil

Re: [otrs] Help on upgrade to OTRS 3.2.8

Hi, I have tried the solution from Bogdan Iosif on the forum to run (C:\Program Files (x86)\OTRS\OTRS\scripts>mysql -uroot otrs < "C:\Program Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql") and I have received another error message. Please note that if I run C:\Program Files (x86

Re: [otrs] Help on upgrade to OTRS 3.2.8

Hi Guys, OTRS 3.2.8 is re-installed successfully and works like a charm. A good exercise and nice way to learn OTRS. Performed a backup of the DB. Uninstalled 3.2.6 and re-installed 3.2.8 . Reinstalled 3.2.6 ITSM Bundle. Restored the Database. Replaced needed config files (Config.pm/ZZZ

[otrs] Daily, Weekly & Monthly Backups

Hello Team, We know how to backup database in windows and we are able to restore it successfully. Could you let us know how to perform daily, weekly and monthly backups of OTRS. Is there a script or a batch file that needs to be run to perform this action. Many Thanks for your help!!

[otrs] Installer for Ubuntu Server

Hi, After lots of request from the forums and suggestions by the developers we have finally moved to Linux. Could you please help on providing me the link to the latest installer of OTRS. Flavour : Ubuntu 12.04.02 64 BIT. Additionally, a simple guide which has steps to install it..