Hi Kiffin,
could you please provide more details of your code? Have you set
$Self->{LayoutObject}?
Usually it is done in the constructor (aka subroutine "new").
The LayoutObject should be passed to the constructor (in the %Param
hash), but you have to save it in the object yourself.
Cheers,
Michael Mitchell schrieb:
Can someone tell me the correct way to install io::socket::ssl I downloaded
file and zipped it after this is done what are the steps to get the file to
unzipped and installed to cpan
The best way to install a module that is available on CPAN is to call
"cpan modulen
Hi Luis,
there is an Change Management in OTRS::ITSM 2.0. Have a look at
http://www.otrs.com/en/products/otrsitsm/change-management .
- Renée
Luis Daniel Lucio Quiroz schrieb:
Hi otrses,
Well, after thinking how to add change management into OTRS I got an Idea. I
dont have enough perl ski
Hi Kenneth,
Kenneth Thorman schrieb:
#!/usr/bin/perl
use Net::SMTP::SSL;
my $fromEmail = 'XXx';
my $emailPassword = 'XXx';
my $toEmail = 'x';
As the otrs.checkModules script says, that it can find Net::SMTP::SSL,
you should check if the same Perl
Kenneth Thorman schrieb:
Hi
On further investigation changing the test script a little bit so it ended
up looking like below there are now now errors anymore with regards to the
missing module in INC.
So, my last mail is obsolete...
- Renée
--
Perl-Magazin: http://perl-magazin.de
Perl-Na
Kenneth Thorman schrieb:
my $smtp;
if (not $smtp = Net::SMTP::SSL->new('smtp.gmail.com',
Port => 465,
Debug => 1)) {
die "Could not connect to mail server\n";
}
Can you print the value of $...@?
my $smtp;
if (not $
Hi,
I develop a ticket template package for OTRS 3.0.x in my free time as I
have similar needs. But currently there are some minor layout issues and
the body is not updated when RichText is in use... I can create some
screenshots of the current implementation if you want.
I'll publish the package
Hi Lars,
On 07.01.2011 13:37, Lars Jørgensen wrote:
> Hi Renée
>
> That's great. Looking forward to seeing the finished work.
you can find some screenshots at
http://renee-baecker.de/images/otrs_ticket_template/ . Currently the
descriptions are in German, but when I release the package, I will bl
On 12.04.2011 15:16, Marius Vaitiekunas wrote:
> Hello,
>
> Is it possible to change logging level? I would like to see less info
> in a system log. For example, I do not care about "notice" messages.
> Our otrs system is configured to use logging to a file.
> Thank you.
>
In standard OTRS it is I
Hi all,
OTRS is evaluating the postmaster filter as a Perl regular expression
and *@example.com is not a valid Regex. You should try .*\@example.com
"." means "everything but a newline" in regular expressions.
Cheers,
Renée
On 16.04.2011 23:34, Muhammad El-Sergani wrote:
> Hi all,
>
> I've been
On 18.05.2011 11:05, Shawn Beasley wrote:
>> Hi Karin,
>>
>> You're right, you *could* do it with a dummy account.
>> That said, OTRS is NOT a bug tracker and there is a good reason that at the
>> OTRS Group we're using OTRS for customer service and Bugzilla for bug
>> tracking.
> ...
>
> I suppo
Is the original ticket in a "closed" state? If so, do you allow
followups for closed tickets?
On 22.06.2011 04:48, Anant Jain wrote:
> Not always. But fairly frequently.
--
Perl-Magazin: http://perl-magazin.de
Perl-Nachrichten: http://perl-nachrichten.de
---
Hi Niklas,
On 05.07.2011 09:53, niklas.johans...@knowit.se wrote:
> I am using ACL
can you show us your ACLs? I assume you're using something like
"[regexp]^*" and that should be "[regexp]^.*". This has to be a valid
Perl regular expression...
> Thanks!
>
> /Niklas
- Renée
--
Perl-Magazin: h
If you have several system addresses and you want to use different SMTP
servers for these addresses, you might be interested in MultiSMTP
(http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/MultiSMTP).
After installation, the admin gets a new item in the admin area (box:
"Email", name:
Hi Kristofer,
yes, you can safely change the system id. But then you should change
Ticket::NumberGenerator::CheckSystemID
in SysConfig (Ticket -> Core::Ticket) to "No". If you do not do this,
OTRS will create new tickets for followups of tickets that use the old
system id in the ticket nu
On 20.07.2011 00:43, Robert Woodworth wrote:
> Im pretty sure the double slash is causing the permissions problem.
No, that's not the problem. Perl - the language OTRS is programmed with
- can handle this:
entwicklung@ubuntu:~/community$ perl -e 'open my $fh, ">",
".//test.txt"; print $fh "hallo\
Hi Niklas,
On 26.07.2011 14:51, nik...@iandapp.com wrote:
> Thank you!
>
> I wasn't specific enough I understand. I want to remove the news widgets
> så agents cannot use it all, they should not be able to add it or have it
> on the Dashboard to start with.
>
> Is that possible?
Yes, you can turn
Hi Luc,
On 26.07.2011 14:06, Luc Van den Abeele wrote:
> Hi,
>
> We have a queue with auto-reply enabled for all new tickets towards this
> queue. Is it possible to prevent sending an autoreply to new tickets
> received from a cetain a-mail address ? I want to avoid that I have to
> create a
Hi Robert,
On 26.07.2011 03:51, Robert Woodworth wrote:
> Other problem:
> I can manually send mail, no problem, but OTRS cant.
> No errors in the mail log, in fact no mention that it even tried in the mail
> log.
>
> Im running postfix with sasldb authentication.
> As I said, mail works from comm
Hi Lars,
On 27.07.2011 12:30, Lars Jørgensen wrote:
>
> Hi,
>
>
>
> We would like to set up a MediaWiki portal for external customers.
> They are already registered in OTRS. Would it be possible for
> MediaWiki to authenticate against the OTRS customer database?
>
Theoretically, yes. You have t
Hi Paul,
in case you already got a reply, I apologize...
Yes, you can ignore those mails: Go to Admin -> PostMaster filter. Add a
new filter and give it a name. You should stop after a match.
For the matching rules, you have to select 'subject' and set the value
to " out of office " (without ").
Hi,
yes it can!
If you want to check if the mail matches an expression, you can use the
PostMaster filters (Admin -> PostMaster filter). Search in Body for e.g.
"Priority: high" and set "X-OTRS-Priority" to "high". If you have
several priorities, you can create several filters.
Or you can write
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate
event... That module can unlock the ticket whenever it is assigned to
User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
>
> Hi Gerald,
>
>
>
> Just tried, and the ticket was locked to root.
>
>
Hi,
can you describe more detailed what you want to achieve?
As long as you write your own PostMaster filter module, you can set/use
all headers you want. Standard OTRS can handle only the headers set in
the SysConfig.
- Renée
On 19.12.2011 19:54, Ugo Bellavance wrote:
> Hi,
>
> If I want to us
On 26.06.2012 15:21, Susan Dittmar wrote:
>
> I cannot help you, Nevil, as we are not using the customer access at all.
> But I disagree with Johannes. I can imagine quite some applications of otrs
> with *only* agents active, either without any customer access (other than
> for example mail), or e
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