[otrs] Unable to respond via email

2008-12-20 Thread Paul Stewart
roper email address associated to it, but only option to respond is via phone. What am I missing? Best regards, Paul Stewart ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubs

[otrs] Email Filtering Question

2014-02-06 Thread Paul Stewart
Hi thereŠ We are testing OTRS for an upcoming project. We are an ISP and utilize Solarwinds as our network monitoring platform. I have read that there are good integration options between OTRS and Nagios for example. Has anyone worked with API level integration between the two platforms before?

Re: [otrs] Email Filtering Question

2014-02-14 Thread Paul Stewart
>> The PDF attached to the System Monitoring Package (within OTRS Package >> Manager) explains how an incident creates a ticket, matches a host and >> service combination, and closes based upon regular expression processing. >> It's a quick read, but should address your bas