Hi there We are testing OTRS for an upcoming project. We are an ISP and utilize Solarwinds as our network monitoring platform.
I have read that there are good integration options between OTRS and Nagios for example. Has anyone worked with API level integration between the two platforms before? Just curious on experiences in that area. Also, instead of using API calls, I¹m interested in knowing more about mangling email tickets as they arrive. For example, if we had Solarwinds sent us email alerts for every time there was an up or down condition I would want to create a ticket under the actual email address of the customer effected (using a Managed customer as an example) therefore sending them an automated email acknowledgement that we know of a problem with their service. Further to that is the whole discussion around tracking up and down events in the same ticket and possibly closing the ticket automatically when there is an up event (after a down event). Any input much appreciated Paul
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