that
ticket, as it is done when you manually change owner.
So please give me an advice on how can I do that or something similar if you've
already done this.
Thank you and I hope I was clear enough.
Have a good day!
----
Mihai Oprea
mihai.op...@sphs.ro<mailto:mihai.
Thank you for your response, but on my ystem this doesn't happen. When the
ticket is create it has an owner predefined (in my case Admin OTRS) and after
some agent responds to that specific ticket, the owner doesn't change and
remain Admin OTRS.
Thank you again!
----
Mihai Oprea
and have the owner the respective
“normal” agent.
Can you provide me an idea.
Have a good day!
----
Mihai Oprea
mihai.op...@sphs.ro<mailto:mihai.op...@sphs.ro>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
Can you please tell me where I can do that because I've tried to search by
"Dashboard" in sysconfig and I couldn't find any option to change that.
Thank you!
Mihai Oprea
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: 18
Hello again an thank you for your input.
Can you please tell me where do I exactly re-enable this option because I've
tried to search upon "reply" or "lock" in sysconfig and couldn't find anything
until now.
Have a good day!
Mihai Oprea
From: otrs-boun
w
DashboardBackend###0130-TicketOpen
Good luck with that.
Best regards!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mihai
Oprea
Sent: 19 iunie 2013 11:43
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets not shown in dashboard for restricted ag
thinking about a cron job that I have to set-uo or some settings
somewhere. Can you give me some advice.
Have a great day!
Best regards,
Mihai Oprea
mihai.op...@sphs.ro
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: 19 iunie 2013 15:02
To: User
