Hi folks!
I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a problem.
When writing a test email to my helpdesk, I get the following error
emails from OTRS to our management email address.
Subject:
> Cron $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
In the body, I have multiple li
27;t
> change to DynamicFields well.
>
>
> What you can do:
>
> disable TicketFreeTextFields and build them as Dynamic Fields.
>
>
>
> On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker
> mailto:karsten.bec...@ecologic.eu>> wrote:
>
> Hi folks!
not create the
new field". So this seems not to work either.
Is there any way to "convert" whatever should be converted in an
automated way?
Regards
Karsten
On 03/20/2013 06:06 PM, Gerald Young wrote:
> Where can you disable the fields? In the Admin,Dynamic Fields.
>
>
min section.
Of course I have lost 5 hours of tickets, but that's okay as we don't
have a heavily used ticket system (5-10 new tickets a day).
Puh... what a mess... ;-)
Regards
Karsten
On 03/20/2013 06:56 PM, Karsten Becker wrote:
> Hi,
>
> in fact we are using a non-heavily-c
Hi,
I would like to send out an email to the customer if the supporter gets
owner of the ticket.
I found some manuals, but they don't seem to work.
What I do:
* Admin -> Notifications (Event)
* Create a new one
** Name: Foo
** Recipient groups: Customer
** Event: TicketOwnerUpdate
** Subject: B
d."
> "Your ticket has been taken by Edward."
>
> I realize you want to do this "automatically" but until the owner
> interacts with the customer, the customer should safely assume that the
> ticket is being addressed and need not be involved in how your
> On Wed, Mar 20, 2013 at 4:28 PM, Karsten Becker
> mailto:karsten.bec...@ecologic.eu>> wrote:
>
> Yeah, our customers need to know this. Sometimes they just order a
> notebook of the loan pool and the supporter just adds a note (which
> makes
