hanks,
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-- Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
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ed server-side,
> except for the iPhone app. I'll see if I can get more explanation for
> you.
What are the plans for an Android version?
Android or (or otherwise will be soon) more popular in the
"open community" than the closed iPhone.
Thanks,
--
--Jos Vos
--X/OS E
On Wed, Aug 11, 2010 at 05:04:01PM +0200, Jos Vos wrote:
> Android or (or otherwise will be soon) more popular in the
> "open community" than the closed iPhone.
Sorry for the typo: Android is (or ...)
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone
it was somewhere mentioned that 3.0 will be available in december
(I think this was in an article from OTRS, so not just a wild guess...).
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The
stion,
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-- Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 20 6948204
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/otrs//Kernel/System/DB.pm:553)
Also, I do have enabled support for multiple customer_ids by adding that
to the Map and as an extra DB field for customer_user.
Thanks for any suggestion,
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
ething up
and running quite soon. In the next 6-12 months, I want to evaluate
it and maybe look into more detail into RT, considering the option
to move to RT at some point.
Just my EUR 0.02...
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, Th
On Sat, Oct 16, 2010 at 11:01:45PM +0200, Jos Vos wrote:
> When testing a new setup with 3.0.0 beta5, in the customer interface
> the "Company Tickets" never shows tickets (i.e. you get the "You have
> not created a ticket" screen), while "My Tickets" do s
Hi,
Can I safely assume that databases created with OTRS 3.0.0 beta5 can
also be used with the final 3.0.0 version or (of not) that tools will
become available to convert the database?
Thanks,
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam
Hi,
What happened to the agent screens in beta6, like dashboard and admin?
I see nothing listed side-by-side anymore (only one columns) and the
screens look worse (and more inefficient to use) than before.
Is this intentionally or is it a bug?
Thanks,
--
--Jos Vos
--X/OS Experts in
o be honest, I still don't know what exactly has solved it...
Thx,
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 20 6948204
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or the customer when closing the ticket. A workaround is to
first add a note and then close it, but that's not very elegant.
For me this is a minor issue, but I'm just curious...
Thanks,
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--
On Fri, Nov 05, 2010 at 09:10:29PM +0100, Marco Vannini wrote:
> you can enable it in the variuos Frontend::Agent::Ticket::Viewxxx in
> SysConfig
Works, thanks!
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-- Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands|
info to you.
Understoond (and luckily you can configure this), but when you select
"Note" you can already choose note-external, so there the same danger
exists, I think.
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands
27;m using this feature and it works. Customer_ID of user A can be for
example "COMPANY_X" and Customer_ids can then be "COMPANY_Y;COMPANY_Z;"
and then user A can also see tickets of COMPANY_Y and COMPANY_Z.
Assign a company name to customer_id, do not use indivudual e-mail
addres
er company" (I didn't define one yet).
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 20 6948204
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uot;customer_id" as
"customer company id". So, grouping customers into one customer
company is a matter of assigning the same customer_id to multiple
customer accounts.
Unless I'm totally wrong...
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6
st?
>
> We're currently using 2.3.3 and I'd like to start evaluating 3.0.
Why do you mention the closed/proprietary VMWare and not KVM ?
We're in the open source world...
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The N
e, but that was completely crap.
It still has to be improved a lot. Unfortunately, OTRS' way of installing
various kinds of files in one tree (sometimes even in one directory) does
not make proper packaging (i.e. complying to FHS etc.) an easy job.
--
--Jos Vos
--X/OS Experts in
environment
(i.e. F12, F13, F14 for the Fedora family etc.).
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 20 6948204
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in the corporate world, I know...) in the OSS world ;-).
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 20 6948204
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D ?
Luckily, Steve *does* allow you at least to make phone calls with
your OSS-based iPhone (but not much more... ;-)).
Sorry, I couldn't resist...
More seriously: KVM is Linux-only, AFAIK, although there might be a
way to convert a KVM VM to other VMs like VMWare.
--
--Jos Vos
--
nable the CustomerGroupSupport feature and assign customers
to groups. Then they see only the queues that belong to the groups
they are related to.
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-- Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax: +31 2
roups do not change much.
You mean with LDAP? I can't comment on that as I'm not using LDAP
for OTRS now.
But I actually do use CustomerGroupSupport for only showing selected
queues and that's working fine for me.
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31
do this way?
As others already pointed out, the installation of the perl-DBI package
is not only about DBI.pm. One of the error messages you posted earlier
showed that DBI.pm was found, but that DBI.so was missing.
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 69383
o upgrade (-Uvh) not install (-ivh)...
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--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
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