Hi, What is the reason that you can only select "note-internal" in the close ticket window and not "note-external"? Or is this a bug?
I understand you normally want to close a ticket with a reply, but in some cases we do want to work only web-based and still leave a note for the customer when closing the ticket. A workaround is to first add a note and then close it, but that's not very elegant. For me this is a minor issue, but I'm just curious... Thanks, -- -- Jos Vos <[email protected]> -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
