Hello,
I would like to know how to set up specific queues with a set of
pre-defined email addresses to forward tickets to (ex. the email addresses
of my external second line support) to avoid that the agents have to
manually enter the email addresses to forward to, as sometimes they make a
typo an
Hello,
Is it possible to have a queue which is a combined list, in chronological
order, of all tickets in all queues. The purpose of this is to enable an
agent working on multiple queues to work through all tickets in
chronological order and be able to easily see tickets which are getting
old, no
Hi Florian,
Thanks for your reply. Could you please elaborate a bit on this answer:
* For predefined e-mail addresses, use event based notifications. Use
processes.*
Thanks!
On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber
wrote:
> Hi,
>
> 04/12/2014 16:21 - John Koch wrote:
Hi,
How can I configure an email notification alert to agents every time a new
ticket or a reply to an existing ticket is received?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otr
Hi,
How can I avoid send auto reply (new ticket created) for specific domains?
For example when someone sending us email from no-re...@domain.com we do
not want to send the usual "new ticket confirmation" auto reply.
-
OTRS mailin
Thanks for your reply!
Where do I configure X-OTRS-Loop?
On Fri, Dec 11, 2015 at 2:49 PM, wrote:
> Hi John.
>
> Am 11.12.2015 um 14:31 schrieb John Koch :
>
> Hi,
>
> How can I avoid send auto reply (new ticket created) for specific domains?
> For example when someone
