[otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

Hello everyone, Running OTRS 3.3.8 I am trying to filter Services based on the selected queue in both the customer New Ticket creation window and the Agent Phoneticket, emailticket creation window. I have searched through the mailing list and came up with this post but it seems as it never got r

Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

ueue when creating ticket in both Customer and agent portal. First, a link to the docs: http://otrs.github.io/doc/manual/admin/3.3/en/html/customization.html#acl-reference (Try ParentID). On Fri, Aug 15, 2014 at 12:37 PM, Jean-Pierre Zurbrügg wrote: Hello everyone, Running OTRS 3.3.8 I a

Re: [otrs] [help-RESOLVED]Associate Service to Queue when creating ticket in both Customer and agent portal.

hat you expected, what you do expect, and possibly, links to sources that presented the method you chose as documentation to achieve the results you wanted, but not the results you got. http://forums.otterhub.org/viewtopic.php?f=60&t=11235 On Tue, Aug 19, 2014 at 10:40 AM, Jean-Pierre