Hello everyone,
Running OTRS 3.3.8
I am trying to filter Services based on the selected queue in both the customer
New Ticket creation window and the Agent Phoneticket, emailticket creation
window.
I have searched through the mailing list and came up with this post but it
seems as it never got resolved. The link posted is also dead (404 not found).
Thus far my ACL is correctly filtering out the services I do not want in the
customer portal only. I have used both the Config.pm methods and the Agent
portal ACL Management module.
Here is my current ACL that works on the customer portal (ACL Management GUI
module export):
ConfigChange: Possible: Ticket: Service: -
'[regexp]<Parent Service Name>.*' ConfigMatch: Properties: Ticket:
Queue: - <Queue Name>
Config.pm example: $Self->{TicketAcl}->{'ACL-Name-20'} = { # Match
properties Properties => { Queue => { Name =>
['<Queue Name'], },
}, Possible => { Ticket => { Service
=> { Type => '<parent Service Name>',
}, }, },
I am currently using a test customer user that has all services enabled. I have
also tried using 'PosibleNot' but I can't get the Agent Portal to only show the
services associated with the selected Queue.
Any push to the right direction would be greatly appreciated.
Thanks in advance for any tips given,
Jean-Pierre Z.
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