[otrs] Notifications for Responsible.

Hi, i need some help with notifications for Responsible (not Owner). I cant turn off that (assigned to you and new note for ticket) notifications. Please help me to resolve that problem. Thx Emilia - OTRS mailing list: otrs - We

Re: [otrs] GenericAgent and Fulltext-search

Hi, Did you tried „%2011%year%” it sometmies helps! Greetings ES From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ??? ?? Sent: Tuesday, August 21, 2012 3:28 PM To: otrs@otrs.org Subject: [otrs] GenericAgent and Fulltext-search Hello! Sorry for bad English. I hav

[otrs] Agent::ResponsibleUpdate - how to turn off??

Hi, I’m still trying to find any way to turn off: Agent::ResponsibleUpdate . When i’m going to Administration -> Agent Notifications -> i can’t do anything, in fact i can change content of that notification, but i can’t turn it off. Help me, please! Kind regards, Emilia --

[otrs] Ticket -> Frontend::Agent::Ticket::ViewCompose

Welcome, I need some help. We have OTRS 3.2.1 and i want set ticket type and service useing Frontend::Agent::Ticket::ViewCompose. I can do it at note, priority for example Frontend::AgentTicketOwner###TicketType = YES. Is there any possibilities of that? And second question. Agent dashboard in

Re: [otrs] Ticket -> Frontend::Agent::Ticket::ViewCompose

cket Type and Service shouldn't necessarily be something you'd say within agent side, "oh, while you're talking to the customer, make categorical changes to the ticket." Generally, no. Part 2: http://forums.otterhub.org/viewtopic.php?f=60&t=5156 On Wed, Feb 6, 2

[otrs] answer from ticket + pdf files + firefox

Hi, Step 1: i have a ticket in otrs Step 2: i choose empty answer Step 3: attach pdf file to my answer Step 4: send We noticed that agents which useing firefox sent blank files. Capacity of sent file and recieved file is the same… but in recieved everything is white. The same file in otrs inter

[otrs] Ticket::Frontend::CustomerTicketZoom###ArticleType

Hi, Is that possible to turn on more article types for customer than webrequest, i need e-mail-external, becouse a lot of our customers sends ticets via e-mail. They use customer panel very seldom, i want to conviece them to use it more often. Kind regards, Emilia [http://www.ope

Re: [otrs] Ticket::Frontend::CustomerTicketZoom###ArticleType

. Can you explain what you are wanting to achieve...? Steve On 25 February 2013 10:40, Emilia Starzak mailto:emi...@softservice.pl>> wrote: Hi, Is that possible to turn on more article types for customer than webrequest, i need e-mail-external, becouse a lot of our customers sends

[otrs] CustomerTicketView how to hide system-email-notyfication-ext

Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? Kind regards Emi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext

Config Settings in Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::TicketArticleFilter On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak mailto:emi...@softservice.pl>> wrote: Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system ty

Re: [otrs] Ticket state:new even with many updates

Hi, Set for each activity, for example: Frontend::Agent::Ticket::ViewNote Ticket::Frontend::AgentTicketNote###StateType possible states: only open, pending, close delete state new for me works fine, Kind Regards Emilia -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun..

Re: [otrs] Agent Notifications

If you set in your agent preferences: Ticket follow up notification Send me a notification if a customer sends a follow up and I'm the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues. = YES System send you notification after somebody or you set you as an own

Re: [otrs] New tickets created when generic agent runs - how to turn off

I think there is something wrong with an e-mails, becouse new ticket looks like notification which i recieve when somebody makes me an owner. Is that possible that Marlene has set the same e-mail what admin set as system e-mail address?? ES > From: lke...@tenstreet.com > Date: Wed, 8 Jan 20

Re: [otrs] iCalendar and OTRS

I think, in part which i've tested, that calendar works only like semi GranGraph - u can set start and end at ticket and show it in your calendar. Previous you have to set which qs are shown there... Kr, Emilia -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]