I think there is something wrong with an e-mails, becouse new ticket looks like notification which i recieve when somebody makes me an owner. Is that possible that Marlene has set the same e-mail what admin set as system e-mail address??
ES > From: lke...@tenstreet.com > Date: Wed, 8 Jan 2014 17:54:00 -0600 > To: otrs@otrs.org > Subject: [otrs] New tickets created when generic agent runs - how to turn off > > Hi Alvaro, > > Please see my previous post on the same subject - I apologize if I am not > posting correctly; I hope they are attached. > > I did it using the Generic Agent, but a new ticket is created for every time > it changes the ticket owner from Admin OTRS to Marlene. > > It is From/Subject - OTRS Notification Master - Ticket owner assigned to you > by Admin OTRS. > > But her notifications are turned off, and so are mine. I don’t understand how > to make it stop. > > Please help! Thank you! > Leah > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
