[otrs] ITSM: New Ticket Type linked to create change order

2011-06-07 Thread David Johnson
Hi OTRS/ ITSM Gurus, In ORTS / ITSM I have set up a new ticket type called "Development Request" and similar to ticket type "RfC" I want tickets of this ticket type to be able to create and link change orders. Therefore, I have added my new Ticket type "Development Request" to the Admin-->

Re: [otrs] change title of a ticket

2011-06-30 Thread David Johnson
Luc, Try using Zoom to Ticket details --> Additional ITSM Fields and change the field "Title". Regards, David _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Luc Van den Abeele Sent: Thursday, June 30, 2011 10:05 AM To: 'otrs@otrs.org' Subject: [otrs]