Fresh install of SLES11 SP1 and a brand new install of OTRS. I finally got all
the dependencies worked out and OTRS is installed. I go to
http://localhost/otrs/installer.pl and get to step 2 - Database Settings. I
fill in all the info and click check database settings and i get:
Error During Aja
3.1.1 on sles 11 sp 1. Just installed, still configuring otrs. When I otrs
start, I see a scheduler service error, checking otrs scheduler
service.error!
This can happen if your database is not configured yet. I guess it is
configured as I can create tickets, add agents and like I said earli
Is it possible to change otrs home install folder. For example: now
http://domain/otrs. Would like http://domain/helpdesk. Is that possible?
Sent from my iPhone
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http:
Trying to install 3.1.2 on SLES11 SP2. The web installer failed so i am
manually configuring otrs. When trying to rename and copy cron jobs with this
command:
for foo in *.dist; do cp $foo `basename $foo .dist`; done
i get this error:
cp: target `unlock' is not a directory
What am i doing wrong?
New to the list. Brand new install of 3.1.2. I am trying to get a responses
when a customer either sends an email or they login and create a new ticket. I
am trying to get otrs to send the customer a response to there email. I have
tried responses<->queues, auto responses<->queues and notificati
On Mar 8, 2012, at 4:22 PM, Chris Arnold wrote:
> New to the list. Brand new install of 3.1.2. I am trying to get a responses
> when a customer either sends an email or they login and create a new ticket.
> I am trying to get otrs to send the customer a response to there email. I
>
On Mar 8, 2012, at 6:14 PM, Chris Arnold wrote:
> On Mar 8, 2012, at 4:22 PM, Chris Arnold wrote:
>
>> New to the list. Brand new install of 3.1.2. I am trying to get a responses
>> when a customer either sends an email or they login and create a new ticket.
>> I
n't work there are something wrong which is probably not OTRS
related.
1. Look into the history of the created ticket if you can find the log about
the outgoing notification.
2. Look into your mailserver logs to find out where it gets transferred.
On 09.03.2012, at 11:48, Chris Arnold wro
On 3.9.201, Nils spake unto us the following wisdom:
>>Hi Chris,
Hi Nils
> I modify the existing default reply (after new ticket has been created). Type
> is auto reply. I then go into auto responses<->queues. I am a little confused
> here, on what to click, so i click the queue and Change "au
On Thursday, March 8, 2012 @ 11:32:10 PM Nils wrote:
Hi Chris,
Nils, thank you for your help!
Good news you can see the response added as an article to the ticket.
Agreed
Is the FROM email address that have if you send an email to your OTRS the
same as one of your OTRS email a
Like the subject says, tickets sometimes dont come in when sending email in a
timely fashion (sometimes i have to go to the admin postmastermailaccounts
panel and click fetch mail. I searched this and found:
* Martignier, Philippe :
> Hi there,
>
> I want to speed up the frequence of refresh (=
You all will be glad to know, i finally started seeing errors in the system
log. From there i knew where the problem was. It was not configured for the
proper smtp security. Thanks for all your help and time.
- Original Message -
From: "Chris Arnold"
To: "User questions
OTRS 3.1.2 on SLES11 SP2. We need to make the URI a little friendlier for our
customers. Http://domain.tld/otrs/customer.pl, customers are complaining about
"remembering" that long address. We would prefer something like
http://helpdesk.domain.tld or at least http://domain.tld/helpdesk. I have b
Hi Muhammad!
What we did, I believe, was a rewrite in the host.conf file. So, access to
helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't
give you an example right now as I am at a client site but I can get that to
you in about 3 hours or so (if nobody else replies he
14 matches
Mail list logo
