Re: [otrs] Error while creating auto reply

2015-11-04 Thread Carlos García
Hello Placide, ‘charset’ column was deleted for OTRS 5, ‘utf8’ should be de only one on the system. This field is deleted on 'scripts/DBUpdate-to-5.pl’, check that you have latest version for your OTRS system files. Greetings, Carlos García > On Nov 4, 2015, at 6:25 AM, Placid

Re: [otrs] otrs.AddCustomerUser.pl and otrs 5

2015-11-05 Thread Carlos García
Hi Florian, Almost all scrips under ‘bin’ folder were replaced by console commands. From your OTRS folder, execute: perl bin/otrs.Console.pl —help or perl bin/otrs.Console.pl List you will found 'Admin::CustomerUser::Add’, the command you are looking for. Greetings, Carlos G

Re: [otrs] Missing characters in Ticket Notifications

2015-11-11 Thread Carlos García
Hi Yılmaz, could you please file a bug report on: http://bugs.otrs.org/ <http://bugs.otrs.org/> including a complete description how to reproduce this issue, it will helps for a best tracking. Greetings, Carlos García > On Nov 7, 2015, at 4:47 AM, Yılmaz Bilgili wrote: >