[otrs] configuration of multiple nagios with different label

Dear all, I'm trying to configure the systemmonitoring extension to process different sources of nagios in parallel. Step 1 (OK) i can receive email from nagios source1, and tickets are correctly opened and closed. FromAddressRegExp: sour...@email.com HostRegExp: \s*Ho

[otrs] R: otrs Digest, Vol 49, Issue 30

Roberto mi puoi dare una data? Inviato da Samsung Mobile cell:3485852275 "otrs-requ...@otrs.org" ha scritto: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email,

[otrs] Upgrade to 3.2 problems and questions

Hi all, I did a test-upgrade from 3.1.11 to 3.2 It looks great but I have two problems and one question: BLOCKING: 1) missing "new ticket" in customer interface Apparently I have not the "new ticket" in customer web interface - quite strange ! I tested it with standard theme MINOR 2) searc

[otrs] Upgrade to 3.2 - another little problem

Hi all, I think that I missed some step... Tryng to modify ANY item in sysconfig leads to an error: Error Message: Can't write ConfigItem! . You can Send a bugreport or go back to the previous page. Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013

[otrs] Upgrade to 3.2 - another little problem

rs isn't a symlink. Permissions may not apply correctly if it is. On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < massimo.bian...@nposistemi.it> wrote: > Hi all, > > I think that I missed some step? > > ** ** > > Tryng to modify ANY item in syscon

[otrs] Update to 3.2 - some problems

Hi all, The permission went OK, and with permissions ok I was able to: 1) Change parameters in "sysconfig" 2) Create a new process, synchronize and then create a new ticket from process (wow!) Still fighting with the un-ability to create a new ticket. No errors in /var/log/messages M

[otrs] R: otrs Digest, Vol 53, Issue 6

HI Steven, thanks for hint. It is a test instance, and I tried the upgrade a couple of times. On production I will wait for the release of some updates on features add-ons. At least now I have the workarounds for my little problems, hoping he solutions could be usefull to others ! Regards,