[otrs] Subject can be change?

Hi All, We would like to change the Subject field in AgentTicketZoom, is it possible to do somehow? Thanks! Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

[otrs] Customer info center problem

Hi All, I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find the following problem in the last 2-3 releases. When I search in Customer Information Center and hit enter then the main Logon screen appears, I login again it continue with the results of the search. Anybody fac

[otrs] Customer Info Center problem again...

Dear All, I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version. 1st is poiting to http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ] 2nd is poin

Re: [otrs] Customer Info Center problem again...

-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Friday, May 10, 2013 2:20 PM To: otrs@otrs.org Subject: [otrs] Customer Info Center problem again... Dear All, I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version. 1st is poiting to http://10.129.0.29

[otrs] Problem with Services (Type, Criticality) after 3.2.7 upgrade

Dear All, After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to change the Priority from OTRS tickets, it remains 2 - low Also the Impact filed is not there when I create a ticket. I compare the Service Management on our 3.2.7 live and 3.2.6 test (with ITSM_3.2.5)system.

[otrs] Customer list problem

Dear All, I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using LDAP customer backend and make differences of the countries as CustomerId. It's working fine but I found the following: Goes to Admin > Customers and search for * should be show all Customers from the backen

[otrs] ACL question

Hi All, I'm playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it's working, when I open a new ticket the priority setting up to priority 5 automatically. My problem is when I configure the Service it's doesn't shows anything in the new ticket service

Re: [otrs] ACL question

Hello, Any idea for this issue? Thanks! Zoltan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Friday, February 14, 2014 2:08 PM To: otrs@otrs.org Subject: [otrs] ACL question Hi All, I'm playing with ACL for service assignment. If I configured t

Re: [otrs] ACL question

on, Feb 17, 2014 at 3:01 AM, BIRO Zoltan mailto:zoltan.b...@amaris.com>> wrote: Hello, Any idea for this issue? Thanks! Zoltan From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of BIRO Zoltan Sen

Re: [otrs] ACL question

not assigned. On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan mailto:zoltan.b...@amaris.com>> wrote: Hello Gerald, Thanks for your reply! This ACL created with ACL Editor in version 3.3.4. Create new ticket > choose a Customer which is under the AMACN > it don't shows any services..

Re: [otrs] ACL question

I found it... [cid:image001.png@01CD9FFB.9C1BFCE0] . Zoltán Biró Senior System Engineer T : +36 1 700 82 99 [cid:image005.png@01CD9FFD.15FD3370] From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Monday, February 17, 2014 4:00 PM To: User questions and

Re: [otrs] ACL question

And working now! Many thanks! From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Monday, February 17, 2014 4:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ACL question I found it... From: otrs-boun...@otrs.org<mailto:otrs-b

[otrs] 5.0.9 upgrade issue

Dear All, I tried to update our OTRS system from 5.0.7 to 5.0.9. Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it's started up and finished the upgrade process and shows the following in package manager: FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Re

Re: [otrs] 5.0.9 upgrade issue

. Everything should be fine. Please let me know if this works for you. Best regards, Udo On 06.04.16 10:52, BIRO Zoltan wrote: > Dear All, > > > > I tried to update our OTRS system from 5.0.7 to 5.0.9. > > Helpdesk upgrade looks fine. When I upgrade the ITSM bundle packa

Re: [otrs] Upgrade

Hi Laszlo, Over the web interface you just upgrade the ITSM part. OTRS HelpDesk is your original version yet. That's the reason why you get a Product news notification. Anyway this OTRS HD 5.0.10 product news pointing to the broken link...not available yet... Cheers! Zoltan . Zoltán Biró Senior S