On Mon, May 20, 2013 at 10:41 AM, Thiago Zerbinato wrote:
>
> We are using OTRS OTRS 2.4.12 for the last 3 years... now we need to appoint
> period on a ticket's... and not work time... for ex.
> : We need to appoint in a ticket that I have worked on it from 2013-05-20
> 08:00 to 2013-05-20 12:
d it's a very convenient
way to access and work with tickets from your mobile device.
-alf delgado
-
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ntify these e-mails as agent responses, or even
perform further actions on the ticket, maybe you could use the Agent
Email Interface add-on [1]. I haven't installed or used it, but it
does look interesting.
-alf delgado
-
OTRS ma
On Fri, May 31, 2013 at 11:27 AM, Alf Delgado wrote:
> If you need to identify these e-mails as agent responses, or even
> perform further actions on the ticket, maybe you could use the Agent
> Email Interface add-on [1]. I haven't installed or used it, but it
> does look intere
