On Fri, May 31, 2013 at 11:27 AM, Alf Delgado <adelg...@altus.co.cr> wrote: > If you need to identify these e-mails as agent responses, or even > perform further actions on the ticket, maybe you could use the Agent > Email Interface add-on [1]. I haven't installed or used it, but it > does look interesting.
Forgot to add the link. Here it goes: [1] http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-agent-email-interface/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
