On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
field before adding it to the Mapping SysCo
On 5/10/2016 11:39 AM, dhils...@performair.com wrote:
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-determined
que
Hello,
>From what I have seen before and using the config that Renee mentioned
before, there are two config settings you have to consider,
1. DynamicFieldFromCustomerUser::Mapping: Here you have to tell which
attribute from LDAP should be mapped to each dynamic_field you created.
2. Enable Ticket
On 6/13/2016 5:39 PM, Nick Bright wrote:
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
f
Now that I've gotten a dynamic field mapping working, the $65,535
question is this:
Is there any way to go back and populate this data for all old tickets
for customers whom the data is present in the Customer LDAP variables?
--
---
- Nick Bright
Hello you just disable the queue option from the form in sysconfig
(CustomerTicketMessage###Queue) and also set the default queue to whichever
queue you want.
Regards
2016-05-10 10:39 GMT-06:00 :
> All;
>
> I'm running OTRS 5, and I'm hoping that you can help me with a minor
> annoyance.
>
> Is
On 6/13/2016 6:02 PM, Alvaro Cordero wrote:
Hello,
From what I have seen before and using the config that Renee mentioned
before, there are two config settings you have to consider,
1. DynamicFieldFromCustomerUser::Mapping: Here you have to tell which
attribute from LDAP should be mapped to
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"*
change the config to match certain event and run a generic agent into all
those old tickets to force that event.
That should do it.
Regards
2016-06-13 17:06 GMT-06:00 Nick Bright :
>
On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"*
change the config to match certain event and run a generic agent into
all those old tickets to force that event.
That should do it.
So f
On 6/13/2016 6:16 PM, Nick Bright wrote:
On 6/13/2016 6:11 PM, Alvaro Cordero wrote:
Since the magic is being done by an Event
(TicketCreate|TicketCustomerUpdate) I believe you can *"for one
time"* change the config to match certain event and run a generic
agent into all those old tickets to f
You have to make something happen on the ticket to trigger the event you
want, for example add a note, change queue, whatever works so you capture
that event to trigger the dynamic_field update.
Regards
2016-06-13 17:38 GMT-06:00 Nick Bright :
> On 6/13/2016 6:16 PM, Nick Bright wrote:
>
> On 6/
Greetings,
I'm starting a new thread as this has gotten off the topic of the old
thread.
I'm attempting to use a Generic Agent to do a one-time action across all
tickets. I'd like to run a TicketCustomerUpdate event (leaving the
customer to be the same as it is - simply triggering the event)
On 6/13/2016 6:45 PM, Alvaro Cordero wrote:
You have to make something happen on the ticket to trigger the event
you want, for example add a note, change queue, whatever works so you
capture that event to trigger the dynamic_field update.
So, I could change the Event list for the DynamicUpdate
Is there a list of valid Ticket Events? I am unable to locate such in
the documentation.
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