Greetings,
I'm starting a new thread as this has gotten off the topic of the old
thread.
I'm attempting to use a Generic Agent to do a one-time action across all
tickets. I'd like to run a TicketCustomerUpdate event (leaving the
customer to be the same as it is - simply triggering the event). This is
so that a Dynamic Field mapping which happens on a TicketCustomerUpdate
event will occur, copying the Dynamic Field to all tickets in the system.
Reviewing the parameters of the Generic Agent interface, I'm not seeing
a method of causing an Event to occur on the ticket. Note that I'm not
wanting to run the Generic Agent on an event. I'm trying to /cause /an
event.
Any suggestions or documentation links appreciated.
Thanks,
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