[otrs] Upgrade process from OTRS 3.1.3 -> 5

Hello! I just inherited the job of updating our production IT HelpDesk server from a IT tech that is no longer here. Due to the nature of our setup in cannot be down for very long, which is why it was left to get so far behind. The server is currently running on OTRS 3.1.3 on a Ubuntu Linux 12.0

Re: [otrs] Upgrade process from OTRS 3.1.3 -> 5

Hi, 13/10/2015 18:00 - Alex Zimmerman wrote: > I just inherited the job of updating our production IT HelpDesk server > from a IT tech that is no longer here. Due to the nature of our setup > in cannot be down for very long, which is why it was left to get so > far behind. Typical (bad) scen

Re: [otrs] Upgrade process from OTRS 3.1.3 -> 5

Thank you Florian! [image: Everett Community College] Alex Zimmerman / Information Technology Specialist III Web Data & Development Services / Enterprise Services / Information Security Direct line:(425) 259-8724 / Help Desk:(425)388 9333 email: azimmer...@everettcc.edu