Thank you Florian! [image: Everett Community College] <http://www.everettcc.edu/> Alex Zimmerman / Information Technology Specialist III Web Data & Development Services / Enterprise Services / Information Security Direct line:(425) 259-8724 / Help Desk:(425)388 9333 email: azimmer...@everettcc.edu [image: Twitter] <http://www.twitter.com/liquidspikes> [image: Linkedin] <http://www.linkedin.com/in/alexzimmerman/> *How did I do? Please take a minute to help us improve our IT service by completing the * *IT Feedback Survey. <http://goo.gl/J3nGC> (http://goo.gl/J3nGC <http://goo.gl/J3nGC>)* *Thank you!*
On Tue, Oct 13, 2015 at 9:39 AM, Florian Edlhuber <florian.edlhu...@gmx.de> wrote: > Hi, > > 13/10/2015 18:00 - Alex Zimmerman wrote: > > I just inherited the job of updating our production IT HelpDesk server > > from a IT tech that is no longer here. Due to the nature of our setup > > in cannot be down for very long, which is why it was left to get so > > far behind. > > Typical (bad) scenario. Solution? Managed OTRS. Sorry that I am commercial > on the mailing list, but actually this is an issue. And can be solved with > a managed OTRS. > > > The server is currently running on OTRS 3.1.3 on a Ubuntu Linux > > 12.04 LTS server. > > (...) > > It sounds like I have to update from to every subversion e.g. > > 3.1.3 -> 3.1.4 -> 3.2.1 -> 3.2.2.... etc.. > > Nope. What you describe is "Patch Release" Updates... > > If you read the documentation carefully you'll find: > ,--- > | Within a single minor version you can skip patch level releases if > | you want to upgrade. For instance you can upgrade directly from > | OTRS 4 patchlevel 2 to version 4 patchlevel 6. > `--- > > So you need to go to: > 3.2.x -> 3.3.x -> 4.0.x -> 5.0.x > (x = latest patch) > > > Is is possible to just perform fresh install of the latest OTRS > > and import and upgrade the database? > > No. You have to follow the path. Good Luck. :) > > > -- > Florian > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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