[otrs] Why does the OTRS-User need "GRANT" privileges?

Hi, when investigating which database permissions the OTRS user need, I discovered, that for mysql the user gets "ALL PRIVILEGES" with "WITH GRANT OPTION" (Modules/Installer.pm). Why does the OTRS-User need GRANT" privileges? It does not create any other database-user, dosn't it? -- ▶︎Digitalco

[otrs] Splitting ticket doesn't delete article from source ticket

Hi, I'm using OTRS 4.0.1 and I believe I'm having problems with Ticket Split functionality. Example: ticket #1 has 7 articles and I'd like to move article 4 to a new ticket; by selecting Split, a new phone ticket is created containing a copy of article 4, but article 4 itself is still contained

Re: [otrs] Splitting ticket doesn't delete article from source ticket

Split function as you have found doesn't remove it copies. You can create the new ticket and then manually move the article via the database using... (mysql) update article set ticket_id= where id=. Don't manipulate the DB directly unless you know what you are doing. Original message -

Re: [otrs] Create Tickets via a RestAppi

Hi Victor, yes, you can create tickets, take a look here: https://github.com/OTRS/otrs/tree/rel-4_0/Kernel/GenericInterface/Operation/Ticket http://otrs.github.io/doc/manual/developer/stable/en/html/otrs-module-layers.html#genericinterface-modules It would be possible to also write Operations fo

[otrs] FW: Splitting ticket doesn't delete article from source ticket

Thanks for your reply. I don’t understand the logic though. Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) – ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com

Re: [otrs] Create Tickets via a RestAppi

thanks you! I'll take a look 2015-04-27 5:22 GMT-04:30 Udo Bretz : > Hi Victor, > > yes, you can create tickets, take a look here: > > https://github.com/OTRS/otrs/tree/rel-4_0/Kernel/GenericInterface/Operation/Ticket > > > http://otrs.github.io/doc/manual/developer/stable/en/html/otrs-module-lay

Re: [otrs] Splitting ticket doesn't delete article from source ticket

Paolo Mosconi schrieb: I don’t understand the logic though. Sometimes you receive one message from your customer which results in twowork chains in your response. In this case you want the article in both tickets. OTRS cannot know which of those two cases is correct when you split, so it keeps