Thanks Anna.
2015-01-21 17:20 GMT+01:00 Anna Brakoniecka :
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> Hi Josu,
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> some KIX4OTRS-features are:
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> quick tickets (ticket templates) and import/Export of ticket templates,
> displaying of ticket templates can be limited to relevant agent groups
> re-use of article attachments wit
When in the ticket view and change the Queue for the ticket, it exits the
ticket view back to the Dashboard. Is there a way to easily prevent this from
occurring?
Also I have been looking for a way to assign the queue in the during a reply of
a ticket. I have been able to find and activate th
Changing Queue during reply doesn't make sense. It's an agent-side issue
anyway. You don't need to inform your customers about customer-inactionable
label changes.
Once an agent has changed the ticket queue, it tends to unlock the ticket
by default. Since this isn't *your* ticket anymore, it (kind
Would changing the lock status after changing queue fix the issue? I seem to
remember this changing after making available assign queue functionality from
other locations in the OTRS system. If so what setting would I look for?
As for assigning queue from the response screen: We have 2 agents
Alternatively, you can prevent the reply from being generated from
Postmaster and reduce available tasks in that queue to essentially
Move/Change Queue or Close ticket.
On Mon, Jan 26, 2015 at 3:23 PM, Scott R. Morgan
wrote:
> Would changing the lock status after changing queue fix the issue?
What setting will change remove the Reply option if a ticket is in the
POSTMASTER queue?
Thank you!
Scott R. Morgan
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Monday, January 26, 2015 4:20 PM
To: User questions and discussions about OTRS.
Subjec
