Thanks Anna. 2015-01-21 17:20 GMT+01:00 Anna Brakoniecka <anna.brakonie...@cape-it.de>: > > > Hi Josu, > > > > some KIX4OTRS-features are: > > > > quick tickets (ticket templates) and import/Export of ticket templates, > displaying of ticket templates can be limited to relevant agent groups > re-use of article attachments within a ticket while ticket processing > (e-mail-answers or notes) > download of all attachments of a ticket as a zip-file > deleting of all or selected attachments from a ticket view > displaying of single Config Items can be limited to relevant agent groups > CMDB search can be provided through ALL CI-classes (individual setting > whether the search should be provided within common attributes or all > attributes) > saving and loading of CI graph (for example with personal alignment) > search templates drop down in the toolbar includes now all search templates > of a service agent (for tickets, CMDB and FAQ) > automatic subscription to search templates from a chosen search template > category (individual setting) > new sidebar “contact information” instead of customer information > (individual setting: an agent can chose which contacts should be displayed: > contact data from the chosen ticket article or linked persons) > new sidebar “Dynamic Fields”, which provides editable information about > Dynamic Fields (central configuration of the set of displayed Dynamic Fields > needed, personal setting: selection of individually displayed Dynamic Fields > from the configured set of DF) > displaying of detail information for owner and responsible (by use of the > loop symbol) > complex filter possibilities in the sidebar “linked objects” > the columns in the table “linked objects” can be set individually > the order of tables in the tab “linked objects” can be changed individually > via drag & drop > displaying of personal article flags (for example ToDo) in the ticket lists > filter possibilities based on the personal marks / flags as for example ToDo > or Important > displaying of the personal article marks / flags in the article details > > interactive CI graph for clear overview and quick link of further CIs and > for easy navigation within the IT or technical landscape > individually configurable column attributes within inventory lists in the > CMDB > individually configurable column attributes in the ticket list area in the > dashboard > hierarchical text modules for the clear sorting of single text modules > within defined categories > „Save as Draft“ for temporary storage of e-mail answers and notes as draft > search templates pool for easy management of search templates for team > leader and agents > use of ticket templates within PostMaster-Filters for pre-classification of > automatic e-mails from monitoring systems, etc. or direct assignment of > automatic e-mails to check lists > Dynamic Fields (DropDown, List, AutoComplete) based on object-references of > the customer-, agent- and company data including automatic link between > person and a ticket > extended customer information board for showing the assigned CIs of the > customer (user) > extended customer information board for showing detailed customer user view > as in the ticket view > mapping of Dynamic Fields with actions directly in the configuration of > Dynamic Fields (allows choice of ticket actions directly in the DF > configuration, allows setting DF as optional or obligatory) > colour-coded marking of linked tickets due to ticket state > colour-coded marking of tickets in the dashboard lists die to ticket state > new tab for showing pictures / photos of a configuration item (CI) in the CI > detailed view > quick link in the CI detailed view and in the change management > > recognition and processing of external reference numbers from external > systems > copying of customer users and agents in the administration area > quick link for objects with use of autocomplete functionality in the ticket > tab "Linked objects" > search templates in the dashboard area and as virtual queues > individual marking of an article as for example ToDo and displaying of the > marked articles as dashboard plug-in > dynamic KIX-sidebar > autocomplete function during ticket merging and ticket searching > displaying or masking out of Dynamic Fields in accordance to workflow step > due to the set ticket state or ticket type > Switch-Button for quick switching between agent- and customer-frontend > (without any additional login) > > comparing of CI version within CI detailed view > > ticket tab "ticket core data" and "attachments" > assigned CIs while ticket processing and ticket creating > > article-related function button "article copy / move / delete" in the ticket > view, single functions can be masked out in accordance to the permission > conception > article-related function button "edit article" in the ticket view, function > can be masked out in accordance to the permission conception > ticket-related button "merge customer tickets" which displays all open > tickets of a customer and allows to merge the marked one with each other > ticket-related button "empty mail" in the ticket view for sending an empty > mail (independently from the answer templates) > escalation view in the queue view > > > > As you can see, there are a lot of new features in KIX4OTRS. Some of them > have the same functions as OTRS-AG-AddOns, some of them are included in the > OTRS Business Solution. KIX4OTRS features come from projects we make, from > community suggestions and our ideas. > > > > Next to KIX4OTRS, which is the biggest OTRS module ever, we also deliver > further OTRS modules like import-export-extensions or DynamicFieldRemoteDB > which enables displaying, updating and storing data from external databases > in OTRS for free or ITSM-CI-AttributeCollection: > > http://www.cape-it.de/en/download/free-additional-otrs-modules.html > > > > If you wish to be up to date with the release notes, please subscribe to our > newsletter or follow us in social media. > > > > Kind regards, > > Anna > > > > > > > > ** Maintenance: Integration, flexibility, security, functionality for OTRS > ** > > ** http://www.cape-it.de/en/products/otrs-maintained-modules.html ** > > > Anna Brakoniecka > c.a.p.e. IT GmbH - ...cape it easy > > Schönherrstr. 8, D-09113 Chemnitz > > http://www.cape-it.de/ > Tel: +49 371 27095 620 > Fax: +49 371 27095 625 > AG Chemnitz - HRB 23192 > Geschäftsführer Rico Barth, Thomas Maier > > > > > > > > > -----Ursprüngliche Nachricht----- > Von: otrs-requ...@otrs.org > Gesendet: Mi 21.01.2015 12:56 > Betreff: otrs Digest, Vol 76, Issue 17 > An: otrs@otrs.org; > Send otrs mailing list submissions to > otrs@otrs.org > > > > Message: 1 > Date: Tue, 20 Jan 2015 15:18:18 +0100 > From: Josu Lazkano <jlazk...@grupok35.com> > Subject: Re: [otrs] KIX4OTRS > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CAD=us4kBWfZvaDscaOjtqOavJvkbXo=goavvv7bbax5yu_y...@mail.gmail.com> > Content-Type: text/plain; charset=UTF-8 > > Thanks Anna, > > I will wait for it. > > Could you explain which features has KIX4OTRS? I need to migrate a > OTRS server with ITSM and KIX modules. But I don't know why we use KIX > in the OTRS. > > Regards. > > 2015-01-16 11:02 GMT+01:00 Anna Brakoniecka <anna.brakonie...@cape-it.de>: >> Hello Josu, >> >> >> >> KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have >> always a short delay to OTRS versions, because we >> >> 1) wait until the new version is really stable (including sending >> suggestions for bugfixes) >> >> 2) need time for porting and test, KIX4OTRS includes a lot of additional >> functions, so it takes a little time to deliver a proper module. >> >> >> >> You can deinstall KIX4OTRS anytime you wish, however, you'll delete all >> KIX-tables with it and you lose your KIX-configuration and all >> KIX-functions >> (as text modules, ticket templates, CI graph, CI comparing, etc.). If you >> however create a new folder in your OTRs system and shift KIX4OTRS there, >> you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at >> first, and you can update KIX4OTRS later. You won't lose your >> KIX-configuration then. >> >> >> >> List of the crucial KIX4OTRS functions can be found online: >> >> http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html >> >> >> >> >> >> Kind regards, >> >> Anna Brakoniecka >> >> >> >> >> >> ** Support / Update-Service / Maintenance ** >> >> ** http://www.cape-it.de/support ** >> >> >> Anna Brakoniecka >> c.a.p.e. IT GmbH - ...cape it easy >> >> Sch?nherrstr. 8, D-09113 Chemnitz >> >> http://www.cape-it.de/ >> Tel: +49 371 27095 620 >> Fax: +49 371 27095 625 >> AG Chemnitz - HRB 23192 >> Gesch?ftsf?hrer Rico Barth, Thomas Maier >> >> > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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